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About the Role

The Director, National Casualty Claims provides strategic and operational leadership for the Casualty claims function, ensuring fair and consistent claims outcomes aligned with corporate objectives, regulatory requirements, and member expectations. This role translates enterprise claims strategy into operational plans, performance frameworks, and governance practices, partnering with executive and cross-functional stakeholders to influence claims strategy and enhance operational effectiveness.

Responsibilities

Provide strategic leadership for the Casualty claims function, translating enterprise direction into operational plans, priorities, and performance outcomes.
Implement and continuously refine claims strategies, and policies, to improve operational effectiveness, technical excellence, and service delivery.
Define and oversee the end-to-end claims handling strategy for Casualty, including technical guidelines, risk assessment, litigation and resolution strategies for complex and high-exposure claims.
Establish governance frameworks across Casualty, including oversight of complex, high-exposure, and litigated claims, alignment with Legal and SIU partners, and clear decision-making and escalation processes.
Oversee claims reserving practices to ensure accuracy, adequacy, and alignment with financial and actuarial expectations.
Establish and manage strategic relationships with external partners (e.g., legal counsel, experts, and vendors) to support optimal claims outcomes and cost management.
Monitor key performance indicators and claims trends (including quality, cycle time, indemnity, and expense performance), using data and insights to drive efficiency and improve outcomes.
Responsible for financial performance of the Casualty portfolio, including claims cost management, expense oversight, budgeting, forecasting, and loss ratio performance.
Provide leadership and direction to Claims Managers and leaders, fostering a high-performance culture through workforce planning, talent development, succession management, and performance coaching.

Requirements

10+ years of Property & Casualty claims experience, including Casualty/Bodily Injury claims.
5+ years of progressive leadership experience, including leadership of leaders and development of leadership capability.
Experience leading multiple teams, regions, or a national claims portfolio.
Strong ability to influence and build relationships with senior internal and external stakeholders within a matrix environment.
Demonstrated leadership capability, including leader development, succession planning, and sound decision-making in complex environments.
Proven experience leading cross-functional transformation and continuous improvement initiatives.
Expertise in Casualty claims operations, including litigation strategy, reserving, governance, risk management, and regulatory compliance.
Strong financial acumen, including accountability for claims cost performance, expense management, and forecasting.
Advanced analytical and problem-solving capabilities.

Skills

Casualty claims operations
Litigation strategy
Reserving
Governance
Risk management
Regulatory compliance
Financial acumen
Claims cost performance
Expense management
Forecasting
Analytical capabilities
Problem-solving capabilities

Location

Winnipeg, MB
Wawanesa, MB
Vancouver, BC
Calgary, AB
Edmonton, AB
Lethbridge, AB
Toronto (North York), ON
Kitchener, ON
Ottawa, ON
Montreal, QC
Quebec City, QC
Moncton, NB
Dartmouth, NS

Work Type

Hybrid
Full-time

Experience Level

10+ years of Property & Casualty claims experience
5+ years of progressive leadership experience

Education Level

Post-secondary education or equivalent experience
Chartered Insurance Professional (CIP) designation required
Advanced designation (e.g., FCIP) considered an asset

Salary/Compensations

$150,000 - $170,000

Benefits

Annual bonus plan
Leave of absence top-up programs
Generous vacation time
Personal days
Premium free benefits
Pension plan

About the Company

Founded in 1896, The Wawanesa Mutual Insurance Company is one of Canada’s largest mutual insurers, 100% owned by its members, with more than $4.1 billion in annual revenue and $12.5 billion in assets.
Headquartered in Winnipeg, Wawanesa is the parent company of Wawanesa Life, which provides life insurance solutions throughout Canada, and Western Financial Group, a leading national distributor of personal and business insurance.
In March of 2026, Wawanesa entered into an agreement to acquire Everest Insurance Company of Canada to strengthen its commercial insurance capabilities and advance its long-term growth strategy.
Wawanesa proudly serves more than 1.8 million members and we are home to more than 3,000 employees across Canada.
The company actively gives back to organizations that strengthen communities, donating more than $4 million annually to charitable organizations, including more than $2 million each year in support of people on the front lines of climate change.

Equal Opportunity

We are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
We welcome applications from all qualified candidates, including racialized persons, women, Indigenous Peoples, persons with disabilities, members of the 2SLGBTQIA+ community, gender-diverse and neurodiverse individuals, and anyone who can contribute to the further diversification of thought and ideas.
We aim to ensure our recruitment process is accessible to all candidates. If you require accommodations during any stage of the recruitment process, please reach out in confidence to jobs@wawanesa.com.
All Wawanesa job applicants are subject to Wawanesa's Privacy Policy.
Please note that the recruitment process for this position may involve the use of AI tools to screen, assess, or select applicants. All final decisions are taken or reviewed by human recruiters and human hiring leaders in compliance with all applicable legislation.