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About the Role

The DMC Account Specialist is responsible for managing assigned partnerships, ensuring the quality delivery of tours, and the smooth integration of partner products into the operational model. This role guarantees that all product requirements, operational responsibilities, branding, and customer experience standards are met.

Responsibilities

• Serve as the primary day-to-day liaison between the company and its partners, ensuring mutual representation and alignment.
• Collaborate with the DMC team (Ops, Product & Marketing) to drive partnership success and shared goals.
• Proactively communicate changes, updates and action plans with partners to enhance the customer experience.
• Collaborate with internal stakeholders to plan and execute product development initiatives, managing timelines, workbacks and deliverables.
• Communicate product updates and improvement plans to partner organizations to maintain alignment.
• Support quoting process and new business development as requested.
• Support DMC Coordinators with data loading processes to ensure accuracy, integrity, and timely delivery between organizations.
• Ensure compliance with partner supply chain requirements and contractual obligations and communicating results and resolutions.
• Serve as liaison for software development needs, advocating for enhancements that support the operational delivery of product requirements.
• Support the Director, Operations - Tour Staff & Partnerships with management of equipping Tour Staff & regional teams with the tools and information needed to deliver exceptional trip experiences for all DMC partnerships.
• Support the creation and maintenance of all DMC partnership training documents and Standard Operating Procedures.
• Ensure the consistent delivery of trip standards and brand guidelines across all partnership trips.
• Analyze trip evaluations from partnerships outside of GTC to identify trends and patterns that impact the customer experience and recommend corrective actions.
• Partner with regional Operations, Buying, Tour Staff management to ensure trips meet PRD requirements, trip design and quality standards.
• Support the management and communication of CIM processes across the DMC partnerships.
• Collaborate with internal and external stakeholders to coordinate necessary communications related to safety, security, CIM, and trip cancellations.
• May perform other duties as assigned.

Requirements

• 4+ years or more of relevant product, operations and/or project management experience
• Experience with the global tourism market
• Experience with the buying, product and operations cycle and process
• Exceptional customer service and communication skills
• Proven experience in administrative and management skills
• Enthusiastic attitude with the drive to embrace and lead change and represent partner interest within the organization.
• A team player that understands how to collaborate and build strong relationships.

Skills

• Project management
• Customer service
• Communication
• Administrative skills
• Management skills
• Collaboration
• Relationship building

Location

• Remote

Work Type

• Full-time

Experience Level

• 4+ years

Salary/Compensations

• $55,000 to $73,000 CAD annually

Benefits

• Competitive Total Rewards Package, including exclusive travel perks!
• Additional days off, including on your birthday!
• Vacation time for you to recharge
• Enhanced Parental Leave
• Meaningful Employee Recognition Program
• Learning and Growth Opportunities
• Employee Resource Groups

About the Company

• G Adventures is one of the world’s leading small group travel companies.
• We believe that travel isn’t just about where you go — it’s about how it changes you.
• For the last 35 years, we’ve set out to do things differently.
• Our DNA (or GNA) is built on belonging — where bringing your authentic self to work every day isn’t just accepted, it’s downright celebrated.
• This is the kind of place where you can spread your wings and truly grow into your role.
• You get to do it all alongside a passionate, freakishly talented, one-of-a-kind bunch excited to produce top-notch work and spread a ridiculous amount of goodness at the same time.

Equal Opportunity

• G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
• Please note that Artificial Intelligence (AI) is used in the selection or interview process.