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About the Role

The Manager of Student Services is the central program leader for the CxC Student Development & Services team, ensuring seamless daily operations, high-quality client services, and effective coordination of student and full-time staff. This role translates strategy into execution, leading scheduling, logistics, data systems, and front-line service delivery. The Manager also provides individual coaching to student staff and Distinguished Communicator candidates, ensuring all programming is efficient and consistent for high-impact services delivered at scale.

Responsibilities

Direct daily studio operations, ensuring functional readiness, coverage, and continuity of CxC services.
Define standards and protocols for customer service and client experience, ensuring staff apply these across all studio programming and client interactions.
Manage front-line communications (email, phone, online chat, client request platforms, etc.).
Lead seamless client experiences from initial contact through service completion.
Manage logistics and support for the execution of workshops, trainings, events, etc.
Contribute to the continuous improvement of studio programming and team workflows.
Support feedback sessions and portfolio reviews for Distinguished Communicator candidates.
Support planning and execution of the semesterly Distinguished Communicator Medal Ceremony.
Contribute to the delivery of additional CxC programming, initiatives, and events as needed.
Develop and deliver training to ensure student peer mentor staff deliver exceptional client services/experiences and carry out studio programming with high fidelity.
Lead semesterly scheduling strategy and daily real-time adjustments of student staff schedules/skills and work assignments.
Direct administrative and logistical activities related to hiring and managing 50+ student staff.
Collaborate with Student Learning & Dev Managers to ensure student peer mentors are adequately prepared to complete assigned work.
Ensure student peer mentors are appropriately matched with clients/assignments based on client needs and student staff skills.
Support quality assurance by identifying gaps in staffing and processes, and reinforcing standards.
Partner with CxC Managers to align student training/upskilling, client needs, and program delivery.
Address student staffing challenges as they arise.
Provide just-in-time performance feedback to student staff and contribute to formal performance review processes.
Ensure accurate, timely, and complete data entry, tracking, analysis, and auditing for specified programs.
Maintain the short- and long-term integrity of program data systems and processes.
Develop practical reports to enable data-informed decision-making.
Perform other duties as assigned.

Requirements

Bachelor's Degree with 3 years of demonstrated success in program management, operational efficiency, organizational staffing and development, client services, or related areas.
Demonstrated experience managing high-volume, front-line service environments with a focus on consistency, quality, and efficiency.
Demonstrated experience coordinating complex schedules, staffing models, or workforce logistics in dynamic, real-time environments.
Demonstrated experience supervising, coaching, and supporting student employees or part-time staff.
Demonstrated experience utilizing data systems, scheduling platforms, or workflow management tools.
Demonstrated experience establishing and maintaining program processes, protocols, and service standards.
Demonstrated experience coordinating events, workshops, or multi-component program logistics.
Reliability, initiative, and follow-through in delivering high-quality program outcomes.
Ability to balance attention to detail with managing multiple priorities simultaneously.
Proactively identifies issues and implements solutions before escalation.
Strong interpersonal and communication skills with a service-oriented mindset.
Embodies and reinforces CxC’s core values: professionalism, trustworthiness, collaboration, curiosity, and effective communication.
Valid U.S. work authorization at the time of hire and maintenance throughout employment.
Bachelor's degree with 5+ years of experience (Preferred).

Skills

Adaptability
Collaboration
Communication
Leadership
Policy Development
Project Management
Resource Management
Risk Mitigation

Location

0151 Charles E. Coates Hall

Work Type

Professional / Unclassified

Experience Level

3 years of demonstrated success
5+ years of experience (Preferred)

Education Level

Bachelor's Degree

Benefits

LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana will be offered benefits and retirement as applicable through their provider (nextSource Workforce Solutions) and will not be eligible for State of Louisiana benefits and retirement.

About the Company

LSU is an Equal Opportunity Employer.

Equal Opportunity

LSU is an Equal Opportunity Employer.