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About the Role
The Research Chapter brings together experts who help shape better client and employee experiences across CIBC through insight-driven decisions. As a Senior User Experience Researcher, you'll lead and execute generative and evaluative research that helps teams better understand user needs, validate ideas, and improve digital experiences across web, mobile, and desktop platforms. You'll partner closely with Designers, Product Owners, Strategists, and other stakeholders to build research roadmaps, recommend the right methodologies, and deliver meaningful insights that influence product, experience, and business decisions. Using strong analytical thinking and storytelling skills, you'll transform complex findings into clear, compelling narratives and actionable recommendations. You'll also contribute to the growth of our research practice by advancing methods, supporting research operations, sharing expertise, and mentoring less experienced researchers.
Responsibilities
- Partner with product, design, and cross-functional teams to understand research objectives, define priorities, and build research roadmaps that support strategic decision-making.
- Recommend and apply the most effective qualitative and quantitative research methods to answer key questions, and develop research plans, discussion guides, screeners, surveys, and other study materials.
- Plan and conduct a range of generative and evaluative research activities, including interviews, usability testing, surveys, card sorting, concept testing, and A/B testing.
- Lead recruitment activities by defining target audiences, developing screening criteria, and coordinating scheduling logistics to support smooth study execution.
- Analyze and synthesize findings from multiple data sources, identify meaningful insights and opportunities, and translate research into clear deliverables, presentations, and narratives tailored to different audiences.
- Contribute to the evolution of the research practice by embracing innovative technologies and artificial intelligence-powered solutions, sharing expertise, and mentoring less experienced researchers.
Requirements
- 3-5 years of dedicated user experience research experience with a strong focus on digital products and experiences across web, mobile, and desktop platforms.
- Demonstrated experience in qualitative and quantitative research methodologies, participant recruitment, usability testing, survey design, and research platforms such as Maze, UserTesting, Qualtrics, or similar tools.
- Experience using AI-enabled research tools and emerging technologies to improve research efficiency and impact is an asset.
- Degree/diploma in Human-Computer Interaction, Psychology, Sociology, Cognitive Science, Information Studies, Anthropology, or a related field.
- You bring your real self to work, and you live our values - trust, teamwork, and accountability.
- Legally eligible to work at the location(s) specified.
- May be asked to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
Skills
- Accessibility Standards
- Digital Content
- Group Problem Solving
- Leadership
- Persona Creation
- Researching
- User Behavior
- User Experience (UX)
- User Interface (UI) Design
- Wireframing
- Qualitative research
- Quantitative research
- Participant recruitment
- Usability testing
- Survey design
- Maze
- UserTesting
- Qualtrics
- AI-enabled research tools
- Emerging technologies
Location
- Toronto
Work Type
- Hybrid
- Full-time
Experience Level
- Senior
Education Level
- Degree/Diploma
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers recognition program
- Purpose Day (paid day off for growth and development)
About the Company
- We’re building a relationship-oriented bank for the modern world.
- At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
- Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.
- We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
Equal Opportunity
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com