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About the Role
The Client Solutions Manager is responsible for the strategic management of a select portfolio of $1M - $10M clients, delivering core account management components and value-added services. This position is also responsible for client retention, profitability of the account portfolio, growth, and overall customer satisfaction.
Responsibilities
- Develop and manage client business plans, set mutual goals, analyze data, and present findings in regular business reviews.
- Oversee client contracts, invoicing, and P&L; negotiate pricing and value-added services.
- Lead re-bid/RFP processes and maintain 99%+ client retention.
- Maintain a 4+ satisfaction rating; manage surveys, service delivery, and client communications.
- Identify opportunities for added services, product sales, and account expansion.
Requirements
- 2+ years account management experience in corporate travel management
- Global account management experience a plus
- Strong presentation, negotiation, and communication skills
- Skilled in data analysis, financial/business modeling, and industry fee structures
- Strategic thinker with strong problem-solving and multi-project management abilities
- Willingness to travel as needed
Skills
- Presentation
- Negotiation
- Communication
- Data Analysis
- Financial Modeling
- Business Modeling
- Problem-solving
- Multi-project management
Location
- New York, United States
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- Bachelor's degree preferred
Salary/Compensations
- $88,200.00 - $163,800.00
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks
- Access to over 20,000 courses on learning platform
- Leadership courses
- New job openings available to internal candidates first
About the Company
- Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
- We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
- For over 35 years, Ovation Travel Group has provided seamless, cost-effective travel solutions to individual travelers and professional organizations in such industries as finance, law, technology, biotech, advertising, entertainment, consulting and other professional services firms.
Equal Opportunity
- All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
- Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
- We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.
- For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
- If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;
- please apply anyway. You may be exactly the person we’re looking for!