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About the Role

Thales' Payment Business Line seeks a Technical Presales Engineer to provide payment domain and technical expertise for their D1 Platform within the modern card issuance program. This role involves translating business needs into technical specifications, offering field feedback to product teams, and improving Thales services. The engineer will drive functional and technical requirements from qualification to closing, identifying and resolving roadblocks to ensure Thales wins business and transitions smoothly to delivery.

Responsibilities

Collaborate with sales teams to identify customer needs and requirements, designing technical solutions using Thales platforms.
Present to customers on physical card services, including personalization, onboarding, configuration, solution design, and architecture.
Develop and deliver product demonstrations and presentations to customers, both in-person and remotely.
Conduct technical assessments of customer requirements to provide streamlined offers minimizing customization.
Work closely with regional Business Owners & Solution Designer groups during pre-sales to ensure customer scope consistency with Thales product features and roadmaps.
Support Sales Executives in meetings with customer technical teams, presenting APIs, Flows, product configurations, services, and interfaces.
Write technical elements of customer offers and collaborate with the Solution Design team to identify gaps and customization needs.
Coordinate necessary inputs for P&L calculation, including customization needs and costs review.
Provide assistance to marketing by creating content such as demo videos, sales demo environments, case studies, and blog posts.
Provide structured feedback and work closely with Thales’s product engineering teams.

Requirements

Strong technical background in Payments and Card Issuance and Personalization Services.
Knowledge of payment gateways, merchant services, and closed/open loop payment networks.
Good understanding of server and mobile APIs, SaaS, Cloud, and Security principles.
Understanding of compliance topics: PCI-DSS, ISO27001, SOC2, GDPR, DORA.
Experience in customer-facing roles, conducting product demonstrations and presentations.
Familiarity with modern web applications and software architecture.
Experience working with demos and mobile applications.
Ability to explain complex technical concepts to non-technical audiences.
Proficiency in English is required; Spanish or Portuguese is a plus.
Willingness to travel as needed, up to 30%.
Must successfully complete a post-offer background check.

Skills

Payment Domain Expertise
Technical Presales
D1 Platform
Modern Card Issuance
Technical Implementation Specifications
Payment Ecosystem Knowledge
Product Feedback
Sales Support
API Presentation
Flow Presentation
Product Configuration
Service Presentation
Interface Presentation
Technical Offer Writing
Solution Design
Gap Analysis
Customization Needs Identification
P&L Calculation Input
Marketing Content Creation
Demo Video Creation
Sales Demo Environment Setup
Case Study Creation
Blog Post Creation
Product Engineering Collaboration
Server APIs
Mobile APIs
SaaS
Cloud Principles
Security Principles
PCI-DSS
ISO27001
SOC2
GDPR
DORA
Customer-Facing Experience
Product Demonstrations
Product Presentations
Modern Web Applications
Software Architecture
Demo Applications
Mobile Applications
Complex Technical Concept Explanation

Location

Austin, United States of America
Austin, TX. (USA)

Work Type

Hybrid

Experience Level

Technical Presales Engineer
Experienced

Education Level

Degree in Engineering or another technical relevant field of study; or equivalent work experience.

Salary/Compensations

Total Target Cash (TTC) 137,477.40 - 229,129.00 USD Annual

Benefits

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period.
Company paid holidays and Paid Time Off.
Company provided Life Insurance.
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program.

About the Company

Thales people architect identity management and data protection solutions at the heart of digital security.
Business and governments rely on Thales to bring trust to the billions of digital interactions they have with people.
Thales technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.
More than 30,000 organizations already rely on Thales to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Equal Opportunity

Thales champions inclusion and we believe diversity strengthens the fabric of our culture.
Thales is an Equal Opportunity Employer, including disability/veterans.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.