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About the Role

Session Assistants support the day-to-day operations of outpatient infusion services. In this role, you will register patients, obtain demographic and insurance information, record patient history, and ensure proper scheduling for various procedures and appointments. You will also assist patients with electronic portal sign-ups, perform notification calls, and schedule appointments with multiple specialties, including coordinating with OR scheduling teams. Your primary focus will be to provide a reassuring presence for patients navigating their hospital experience.

Responsibilities

Register patients for a variety of procedures and appointments
Obtain demographic details and insurance information
Ensure proper scheduling
Record patient history
Obtain pre-certification and authorization for patients
Enter pertinent patient demographic and insurance information into computer systems
Assist patients to sign up for hospital and physicians electronic portal
Perform notification phone calls to relay procedure or surgery preparation information
Schedule patients’ appointment with multiple specialties including exams and medical procedures
Schedule surgery encounters and coordinate OR location and times with OR scheduling teams
Interface with referring provider offices and internal departments to schedule appointments

Requirements

1 year of clerical experience
High school diploma or GED
Customer service experience
All roles require on-site presence
Employees should live within a commutable distance to NYP

Skills

Knowledge of health insurance benefits/requirements
Knowledge of Coding: ICD 10
Energetic, approachable individuals with a desire to put patients first

Location

New York, New York

Work Type

Full-time
On-site

Experience Level

1 year of clerical experience

Education Level

High school diploma or GED

Salary/Compensations

$25.10-$34.23/Hourly

Benefits

Comprehensive and competitive benefits that support you and your family in every aspect of life
Countless opportunities for personal and professional growth
Dynamic environment that embraces every person

About the Company

NewYork-Presbyterian is one of the nation’s most comprehensive academic health care delivery systems, dedicated to providing the highest quality, most compassionate care to patients in the New York metropolitan area and throughout the globe.
Join a healthcare system where employee engagement is at an all-time high.
Here we foster a culture of respect, belonging, and inclusion.
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Equal Opportunity

NewYork-Presbyterian Hospital is an equal opportunity employer.