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About the Role

The Senior Manager, Commercial is responsible for food & beverage, lounges & passenger services at Terminal 4, identifying opportunities and implementing initiatives to deliver growth and income by meeting passenger expectations. This role involves working closely with business partners, delivering initiatives to improve passenger satisfaction, and developing, analyzing, negotiating, implementing, and monitoring business plans, proposals, contracts, leases, and agreements. The position requires a high degree of business acumen, initiative, operational excellence, and leadership.

Responsibilities

Identifies and implements a comprehensive strategy to ensure the optimal tenant mix is secured for Terminal 4
Develops, implements, and ensures compliance of commercial standards, procedures, systems, and guidelines for Terminal 4
Leads the RFP and leasing process for all food & and beverage, lounges, and services contracts
Monitors contractual terms and anticipates extensions, renewals, or tendering of all food and beverage, lounges, and passenger services contracts
Represents the company’s vision, initiatives, and interests with a focus on delivering superior customer service, innovative concepts, and a sense of place
Ensures commercial partners are sufficiently knowledgeable regarding customer service protocols
Develop and implement strategies for optimizing performance with the goal of meeting or exceeding the established KPI performance benchmarks
Accountable for budget and revenue projections of the business categories
Resolves operational and management issues, makes decisions that include multiple perspectives and solves underlying problems
Contributes to the development and implementation of goals based on the annual business plan
Maintains current knowledge of industry trends, opportunities, and challenges
Oversee a direct report, providing guidance, performance feedback, and professional development support to the Manager, Concessions
Other duties as required and assigned by Vice President, Customer Experience & Commercial

Requirements

7 years of commercial/concessions management experience in an airport or real estate /mixed-use retail environment, preferably in the F&B, lounges and passenger services development.
Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.

Skills

Active learning
Active listening
Time management
Coordination with others
Judgment and decision making
Comprehend oral information
Speak
Comprehend written information
Write
Recognize problems
Reason to solve problems
Make sense of information
Retail, multi-store, restaurant, and/or food and beverage, high-volume management experience
Management methods, practices, and procedures
Customer service
Federal laws, Federal Aviation Administration (FAA), and Transportation Security Administration (TSA) airport regulations
Proficiency with P & L statements
Marketing and public relations principles

Location

Terminal 4

Work Type

Exempt

Experience Level

Senior Manager

Education Level

Bachelor’s degree required
Master’s degree in management, business administration, or a related field (or the equivalent career experience) is strongly preferred
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements

Salary/Compensations

$140,000 - $160,000

About the Company

All JFKIAT employees must commit to supporting our 4 strategic pillars
Our corporate values designed to:

Equal Opportunity

The Americans with Disabilities Act prohibits discrimination against a qualified individual with a disability. To be qualified for this position an individual must meet the following standards and/or be able to perform the essential functions and activities.