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About the Role
McLean & Company is seeking an Analyst, Program Delivery to support the delivery and continuous improvement of external client-facing facilitated programs. This role involves working with internal teams and external clients to analyze and report on program data, enhance the client experience, and support program logistics.
Responsibilities
- Ensure accurate tracking of client entitlements and credits in Salesforce.
- Analyze usage data to identify trends, uncover opportunities, and answer business questions.
- Collect client feedback, manage surveys, identify themes, and surface insights to improve program offerings.
- Develop impactful monthly and annual reports in PowerPoint for delivery teams and leadership using data storytelling and visualization techniques.
- Conduct ad hoc data analysis to uncover insights and support decision-making.
- Support the calculation of variable compensation for delivery teams.
- Represent the business in technology enhancements, dashboard builds, and AI projects.
- Serve as a trusted resource for Excel, data analysis, reporting, and dashboard troubleshooting.
- Support program logistics, including monitoring a shared inbox, assigning resources, preparing statements of work, and coordinating with clients.
- Provide in-session support for client engagements, including workshops and training, as needed.
Requirements
- Experience analyzing data and translating insights into clear, actionable reports and recommendations.
- Intermediate to advanced proficiency in Microsoft Excel, including data analysis, reporting, and troubleshooting.
- Strong client-service mindset with a proven ability to build relationships and collaborate effectively across cross-functional teams.
- Excellent written and verbal communication skills, with the ability to present complex information clearly and actionably.
- Exceptional attention to detail and commitment to data accuracy.
- Demonstrated problem-solving, critical thinking, and decision-making abilities.
- Self-motivated and adaptable, with the ability to manage competing priorities in a fast-paced, deadline-driven environment.
- Proficiency with Microsoft 365, including Outlook, Word, and PowerPoint.
- 3+ years of relevant work experience in an analytical, operational, or business support role.
Skills
- Data analysis
- Reporting
- Data storytelling
- Data visualization
- Microsoft Excel
- Microsoft 365
- Outlook
- Word
- PowerPoint
- Client relationship management
- Cross-functional collaboration
- Written communication
- Verbal communication
- Problem-solving
- Critical thinking
- Decision-making
- Adaptability
- Salesforce experience (asset)
- Gainsight experience (desirable)
- Power BI experience (desirable)
- Power Automate experience (desirable)
Location
- Remote within Canada
Work Type
- Remote
- Full-time
Experience Level
- 3+ years of relevant work experience
Education Level
- Bachelor’s degree in business, analytics, or a related field (desirable)
About the Company
- McLean & Company is the fastest growing advisory firm in the world.
- McLean & Company, a division of Info-Tech Research Group of companies.
Equal Opportunity
- McLean & Company is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants.
- To that end, upon request, ITRG will ensure, to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process.