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About the Role

Join our Payments team to shape reusable, resilient platform services that power high-value customer and partner journeys across Chase. This is a hands-on product leadership role for builder-operators who combine product judgment, technical fluency, operational rigor, and the drive to create lasting change. You will lead cross-functional teams through the full product lifecycle—from shaping and challenging requirements, to shipping on time, to operating and evolving resilient services in production.

Responsibilities

Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and platform strategies, including 0–1 initiatives
Own the product lifecycle from discovery through launch, stabilization, adoption, and continuous improvement in production
Translate customer, business, and platform outcomes into clear requirements, KPIs, and success metrics that can be implemented as user stories and workflows
Shape and challenge requirements by asking the right questions, aligning stakeholders, and ensuring solutions are scalable, reusable, and consistent with platform patterns
Partner deeply with engineering to influence technical design, validate readiness, and ensure solutions meet functional, resiliency, performance, observability, and control expectations
Own roadmap sequencing, prioritization, trade-offs, dependencies, and agile execution to deliver measurable customer and platform outcomes
Establish strong production ownership, including monitoring, incident response partnership, defect prioritization, root-cause remediation, and operational excellence improvements
Drive platform adoption and partner enablement by simplifying integration, onboarding, and downstream operational processes
Ensure a strong risk and controls environment by partnering with Risk, Controls, Legal, Compliance, and other governance teams
Lead, coach, and raise the bar for a small, high-performing product team centered on accountability, clarity, and outcomes

Requirements

7+ years of experience in product management, payments, financial services, or related technology-led roles
Demonstrated ability to deliver complex products in large, matrixed organizations with multiple stakeholders and dependencies
Strong product mindset: customer-first thinking, crisp problem definition, principled prioritization, and measurable outcomes
High technical fluency, including the ability to discuss APIs, service-based architectures, integration patterns, and the end-to-end product development lifecycle using Agile methodologies
Proven execution rigor, with strong attention to detail, self-organization, and comfort operating in ambiguity with minimal oversight
Strong operational and risk orientation, with an understanding of what it takes to run reliable services and manage controls in production
Outstanding written and verbal communication, including the ability to simplify complex topics for executive audiences
High judgment, high ownership, and the ability to raise the standard for how product teams operate
Bachelor’s degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience
Applicants must be authorized to work for any employer in the US.
We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time.
This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire

Skills

Product Management
Payments
Financial Services
APIs
Service-based architectures
Integration patterns
Agile methodologies
Money movement
Digital payments
Account-to-account transfers
Funding and payouts
Digital wallets
Card-related payments
Payment processing
Platform capabilities
Reusable services
Cloud-native microservices
High-throughput, high-availability systems
Partner enablement
Integrations
Fintech
Payments platform
Large-scale consumer payments

Location

Work Type

Onsite

Experience Level

7+ years

Education Level

Bachelor’s degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience

Salary/Compensations

Base salary determined based on the role, experience, skill set and location.
Commission-based pay and/or discretionary incentive compensation may be offered.
Additional details about total compensation will be provided during the hiring process.

Benefits

Comprehensive health care coverage
On-site health and wellness centers
Retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching

About the Company

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.
Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans