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About the Role

We are seeking an IT Support Specialist to manage End-User & SaaS Support, Networking & Infrastructure, and collaborate cross-functionally to shape IT Support as we scale and relocate an office.

Responsibilities

• Provide day-to-day IT support for Google Workspace and Microsoft (PC/Mac) environments.
• Administer and troubleshoot core SaaS applications, managing user access and licensing.
• Troubleshoot hardware/software issues across Windows and Mac platforms.
• Manage user lifecycle, including onboarding, offboarding, and account provisioning/deprovisioning.
• Deliver in-office, hands-on IT support and remote support for distributed employees.
• Manage incidents through their full lifecycle: triage, troubleshooting, resolution, and documentation.
• Support and troubleshoot office networking, including wired and wireless connectivity.
• Maintain core IT infrastructure and endpoint hardware.
• Support Zoom, Google Meet, and Microsoft Teams for meetings and collaboration.
• Provide in-office AV support, including conference room setup and troubleshooting.
• Lead and coordinate IT projects from planning through completion.
• Manage project timelines, priorities, and stakeholder communication.

Requirements

• Candidates must be authorized to work in the United States without current or future employer sponsorship.
• Employment is contingent upon successful completion of applicable background checks, where permitted by law.

Skills

• Strong foundational IT skills across Google Workspace and Microsoft (PC/Mac) administration
• Working knowledge of networking fundamentals
• Experience administering SaaS platforms
• Strong project management skills
• Comfortable supporting video conferencing (Zoom/Google Meet/Teams) and in-office AV
• Fast learner, able to make quick decisions and keep pace at a fast-moving tech company

Location

• Los Angeles
• New York

Work Type

• Remote
• Hybrid

Benefits

• Competitive compensation, including equity
• Full health, dental, and vision coverage
• Retirement savings plan through 401(k)
• Flexible time off
• Opportunities for company-wide connection and events

About the Company

• Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.
• We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.
• Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.

Equal Opportunity

• Pivotal Health is an Equal Opportunity Employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.
• Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws.
• Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.