Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Canadian Blood Services is seeking a Temporary full-time Supervisor, Case Management and Search Analysis for the Stem Cells team within the Medical Affairs division. This role involves leading teams that support stem cell donor case management and search activities, ensuring safe, timely, and compliant processes for donors and patients. It requires balancing people leadership, regulatory oversight, and continuous improvement.

Responsibilities

Guide and coach case management and search analysis teams to deliver high-quality service while maintaining compliance with regulatory and accreditation requirements.
Identify risks early, resolve operational issues, and support safe outcomes for donors and patients.
Build effective relationships with national and international partners, ensuring clear coordination throughout the donor assessment and search process.
Monitor performance, provide coaching, and support employee development to create a capable and engaged team.
Evaluate processes, recommend improvements, and contribute to quality, efficiency, and system enhancement initiatives.
Support trusted interactions with donors, patients, healthcare partners, and colleagues through commitment to confidentiality, customer service, and attention to detail.

Requirements

Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a University Degree in Health Management/Public Administration, or equivalent.
Specialized courses or certification in Project Management will be considered an asset.
At least 3 to 5 years of related experience, ideally within a regulated environment is required.
SAP experience will be required.
Demonstrated planning, organization, interpersonal, team building, and communication skills will be essential to deal with a variety of internal and external agencies with tact and discretion.
Knowledge of the stem cell registry will be considered an asset.
An equivalent combination of education, training and experience may be considered.
Up-to-date resume.
Job specific cover letter.

Skills

SAP
Microsoft Word
Excel
Web Browsers
Planning
Organization
Interpersonal skills
Team building
Communication skills
Analytical thinking
Confidentiality
Customer service
Attention to detail

Location

Ottawa

Work Type

Hybrid
Temporary full-time

Experience Level

3 to 5 years

Education Level

Post-secondary education
University Degree
Project Management certification (asset)

Salary/Compensations

$99,600 - $117,200

Benefits

Payment in lieu of vacation
Annual performance award up to 8%
Payment in lieu of benefits
Defined benefit pension plan
Employee discounts
Wellness program
Professional resources

About the Company

Canadian Blood Services is a dynamic, collaborative, and caring organization committed to saving and improving lives.
Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
The Medical Affairs, Stem Cells team provides oversight for the Centre for Innovation, organ and stem cell donation and transplantation, utilization, donor and clinical services, medical microbiology, and epidemiology.
The team ensures that Canadian Blood Services’ medical and scientific support is provided to the ongoing operations of every aspect of their work.

Equal Opportunity

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada.
We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Applicants who require accommodation should discuss their needs with us.