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About the Role

Be part of a transformation program that shapes the future of operations within the insurance sector. This opportunity offers broad business exposure, collaboration with diverse stakeholders, and the chance to contribute to initiatives that deliver lasting organizational value.

Responsibilities

• Lead end-to-end change management activities for the transformation program.
• Develop and execute change strategies covering stakeholder engagement, communications, training, and adoption.
• Assess change impacts across front-line users, operations, and leadership levels.
• Anticipate resistance and design mitigation strategies.
• Partner with program and project managers to integrate change activities into project plans.
• Track milestones, risks, dependencies, and readiness across workstreams.
• Support governance forums with clear, data-driven updates and recommendations.
• Ensure alignment between business outcomes, delivery plans, and user experience goals.
• Champion a holistic end-to-end user experience across customer-facing and internal processes.
• Collaborate with UX, Product, Operations, and Technology teams to ensure changes are intuitive, usable, and adoptable.
• Translate complex process or system changes into user-centered narratives and enablement materials.
• Build trusted relationships with executives, senior leaders, and cross-functional teams.
• Facilitate workshops, leadership sessions, and decision forums.
• Influence without authority and drive alignment across diverse stakeholder groups.
• Define and track success metrics, including adoption, proficiency, engagement, and value realization.
• Gather feedback and insights to refine the change approach continuously.
• Ensure transition plans are in place to support post-implementation sustainability.

Requirements

• 2 to 3 years of experience in project management and/or change management within large, complex initiatives.
• Proven experience delivering large-scale transformation programs, including business, technology, operating model, or digital initiatives.
• Demonstrated experience supporting front-to-back user experiences spanning customer, operational, and internal users.
• Experience working in a consulting, advisory, or transformation-led environment is strongly preferred.
• Experience managing multiple stakeholders across business, technology, and leadership teams.
• Strong project management capabilities.
• Strong change leadership capabilities.
• Strong problem-solving skills.
• Ability to operate across strategy and execution.
• Ability to build relationships with executives, senior leaders, and cross-functional teams.
• Ability to influence and drive alignment across diverse stakeholder groups.
• Background in project management within non-technical initiatives.

Skills

• Stakeholder engagement
• Communications
• Training
• Adoption
• Change management
• Project management
• User experience
• UX
• Product
• Operations
• Technology
• Problem-solving
• Strategy
• Execution

Location

• On-site

Work Type

• Full-time
• Contract

Experience Level

• 2-3 years

Education Level

• Bachelor’s degree

Salary/Compensations

• $36-41 per hour
• $42-48 per hour (Incorporated Business Rate)

Benefits

• 7-month contract with the potential for permanent employment.

About the Company

• Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.
• As part of the screening process, some applications may be reviewed using artificial intelligence tools.
• Only candidates who meet the hiring criteria will be contacted.