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About the Role

Four Seasons Hotel Toronto is seeking a Hotel Manager to oversee day-to-day operations, including Rooms Division, Food & Beverage, Engineering, Spa & Wellness, and Security. This role is part of the hotel's Planning Committee and reports to the General Manager.

Responsibilities

• Oversee the day-to-day operations of the hotel including the Rooms Division, Food & Beverage, Engineering, Spa & Wellness and Security.
• Lead from the front and inspire a sizeable team, including both tenured and emerging Department Heads.
• Navigate a highly engaged, strong-minded ownership group.
• Deal with high expectation residents, board of directors and work closely with RDOR on operation harmony and synergies between the Hotel and Residences.
• Support and align team on project management to deliver renovation and service products with outlet repositioning.
• Influence and manage restaurant group relationship and concepts on property.
• Drive performance, control costs, and optimize profitability with a long term/strategic outlook approach.
• Manage labor standards in conjunction with business/product objectives.
• React and adjust to changing business environment and lead the team in ensuring efficient financial management of the business.

Requirements

• Seasoned HM/RM with a proven track record of operational excellence.
• Strong guest-centric mindset for continued growth.
• Advanced problem-solving capabilities.
• Demonstrated ability to lead a high-volume operation with multiple revenue streams and shared facilities with private residences.
• Balancing operational discipline with innovation and adaptability in a fast-paced environment.
• Pre-opening or renovation experience is highly preferable.
• Background in Food & Beverage is highly preferable.
• Culture Carrier, Mentor and Collaborator with a strong leadership presence.
• Experience to lead from the front and inspire a sizeable team.
• Maintain alignment and accountability across all functions in a dynamic, high-expectation environment.
• Skilled in navigating a highly engaged, strong-minded ownership group.
• Ability to deal with high expectation residents, board of directors and work closely with RDOR on operation harmony and synergies between the Hotel and Residences.
• Mature, confident and assertive, yet humble with strong EQ.
• Navigation of complex labour environments and effective change management.
• High level of creativity with a refined sense of style and attention to detail.
• Ensure the hotel experience remains distinctive and competitive with a focus on guest metrics (Forbes, GES, Michelin Keys etc….).
• Strategic thinker with solid business acumen.
• Ability to manage labor standards in conjunction with business/product objectives.
• The ability to react and adjust to changing business environment and lead the team in ensuring efficient financial management of the business.

Skills

• Hospitality leadership
• Operational excellence
• Guest-centric mindset
• Problem-solving
• Leadership
• Team inspiration
• Collaboration
• EQ
• Change management
• Creativity
• Attention to detail
• Business acumen
• Financial management

Location

• Toronto

Work Type

• Full-time

Experience Level

• Manager
• Senior Manager

About the Company

• Four Seasons is powered by its people, a collective of individuals who strive for excellence and treat each other with respect.
• Our team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
• We believe in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
• Our purpose is to create lasting impressions through genuine connections with people and the world around us.

Equal Opportunity

• Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.