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About the Role

Responsible for the oversight, leadership, and achievement of sales floor objectives and sales goals for Goodwill of Central and Northern Arizona (GCNA). Directs daily operations, leads the team, and drives business growth through effective leadership of Retail Sales Associates.

Responsibilities

• Execute retail operations plan to achieve daily, monthly, quarterly, and yearly goals for profit, revenue, and production.
• Make decisions on day-to-day retail operations within the defined work area.
• Conduct new goods inventory and ensure proper reporting.
• Reconcile and balance all daily paperwork.
• Ensure Team Members deliver excellent customer service to donors and customers.
• De-escalate customer situations and find appropriate solutions, involving upper management as needed.
• Maintain day-to-day store operations, managing and meeting Team Member and customer needs.
• Ensure store locations are clean, well-kept, and reflect the Goodwill brand.
• Transfer to different stores at any given time due to business needs.
• Oversee and maintain day-to-day sales floor operations, including daily maintenance, custodial duties, and floor standards.
• Provide regular mentoring and training to develop skills of Retail Sales Associates, ensuring company standards and procedures are met.
• Ensure store compliance with all policies and procedures relating to Security, Health, and Safety, coordinating with various Goodwill divisions as needed.
• Influence necessary changes to meet statutory requirements, ensuring minimum risk to Team Members and the business.
• Perform tasks such as dropping off bank deposits, assisting at other stores, and attending personal training and development classes.
• Process complex sales transactions, including customer returns.
• Collaborate with store leadership to establish clear company vision and ensure Team Member engagement.
• Manage performance (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Provide regular mentoring, training, and coaching to develop Team Members' skills.
• Play a critical role in driving company culture change efforts and change management processes.
• Model Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties as assigned.

Requirements

• High School Diploma, GED, or equivalent work experience.
• One-year customer service experience required.
• Proficient in Microsoft Office Suite.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.

Skills

• Retail Management
• Customer Service
• Microsoft Office Suite
• Leadership
• Sales
• Inventory Management
• Performance Management
• Training and Development
• Change Management

Location

• 2665 N Power Rd Mesa Arizona, 85215

Work Type

• Full-time

Experience Level

• One-year work experience in Retail Management, preferred

Education Level

• High School Diploma
• GED

Salary/Compensations

• $18.00 Hourly

Benefits

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

About the Company

• Become a valued member of an organization where good work meets community impact.
• Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities.
• Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families.
• Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation.
• Everything we accomplish as a team is centered around these core values.
• Together, we create an inclusive and welcoming environment for each other.
• With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged.
• Join our team and gain opportunities for job growth at Goodwill and beyond.

Equal Opportunity

• Goodwill of Central and Northern Arizona is an equal opportunity employer.
• Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
• Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws.
• Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.