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About the Role

This senior leadership opportunity within TfL Bus Operations is responsible for driving high-quality service performance across one of the world's largest and most complex public transport operations. The role leads the performance management and evaluation of our contracted bus operators through the analysis of operational data, development of network-wide improvement initiatives, stakeholder engagement, policy development, and the effective management of bus operator relationships.

Responsibilities

Lead the strategic management of bus operator performance across the network, establishing KPIs, monitoring contractual delivery, and negotiating performance improvement plans to achieve customer, operational, and commercial objectives.
Ensure bus operators comply with contractual obligations, including mileage declarations, statutory driver hours regulations, and network operating standards.
Lead strategies to improve service reliability, minimise disruption, maximise operational efficiency, and work collaboratively with internal and external stakeholders to remove barriers to performance and mitigate the impact of wider transport initiatives.
Lead the planning and delivery of network changes and infrastructure improvements, including route assessments, operational readiness, risk management, and the provision of modern passenger and driver facilities.
Shape and deliver strategies to improve network performance.
Manage service disruption planning.
Ensure operators comply with contractual obligations.
Support consultancy activities by providing specialist bus network expertise and operational insight to generate additional revenue opportunities.

Requirements

Candidates must be able to demonstrate their right to work in the UK.
Submit an up-to-date CV along with a cover letter of no more than one page outlining how your skills, knowledge, and experience meet the requirements of the role.
PDF format preferred and do not include any photographs or images.

Skills

Commercial Acumen
Customer Focus
Negotiation & Communication
Leadership & People Management
Analytical Thinking
Presentation Skills
Transport Sector Expertise (desirable)
Qualified Transport Manager or equivalent professional transport qualification (desirable)
Thorough knowledge of how transport planning systems in particular related London Bus network work and the contracting model used in London
Thorough understanding of how to interpret Transport network data and analyse business performance at a strategic level to develop strategies for improvement and mitigation of risk and disruption
An in-depth understanding of London Buses service planning criteria and cost benefit analysis
Knowledge of passenger needs across London
Knowledge of political landscape across London

Location

Palestra (Southwark)- London /Hybrid

Work Type

Permanent
Hybrid

Experience Level

Senior leadership opportunity
Budgetary responsibility for performance initiatives of over £1 million, within a wider bus network costing £2.7 billion and employing 25,000 bus drivers
Annual incentive payments of circa £40 million
Management of schedule optimisation platform with c£1.5million savings per annum as part of business plan
Support TfL consulting as appropriate with bus related insight and consulting to derive further revenue for the business

Salary/Compensations

Circa £90K (Depending on experience)

Benefits

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
30 days annual leave plus public and bank holidays
Private healthcare discounted scheme (optional)
Tax-efficient cycle-to-work programme
Retail, health, leisure and travel offers
Discounted Eurostar travel

About the Company

Transport for London Careers: a rich heritage, a commercial outlook, an iconic brand, a unique public service.
TfL’s Bus Operations team is responsible for service delivery on London’s extensive bus network consisting of nearly 9000 buses operating across over 650 routes across London.
More than five million passengers use our services every day, and the performance of our network is critical to providing those customers with the journey experience they expect.

Equal Opportunity

We are committed to equality, diversity and inclusion and aim to reflect the diverse communities we serve.
We believe that a diverse workforce enables us to deliver better services and outcomes.
Our goal is to make our recruitment as inclusive as possible.
As a Disability Confident Leader, we actively encourage applications from disabled people.
As part of the Disability Confident scheme, we aim to offer an assessment or interview to candidates who apply via the scheme where the minimum essential criteria for skills, knowledge and experience has been met.