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About the Role
The Operations Manager is responsible for managing client relationships, ensuring contract deliverables and Key Performance Indicators (KPIs) are met. This role serves as a resource for field personnel, upholds company core values, and acts as the primary point of contact for clients regarding performance, staffing, and billing issues.
Responsibilities
- Manage client relationships.
- Ensure contract deliverables are met.
- Ensure Key Performance Indicators (KPIs) are met.
- Serve as a resource for field personnel supporting the contract(s).
- Ensure company core values are adhered to.
- Work closely with Facility Site Supervisors.
- Act as the primary Point of Contact for the client for resolution of issues related to performance of work, staffing and billing.
- Address requests for additional support in a timely manner.
- Hold regular safety meetings with staff.
- Delegate work assignments, matching responsibility to the person.
- Give authority to work independently.
- Set expectations and monitor delegated activities.
- Provide recognition for results.
Requirements
- High School diploma or equivalent.
- Five (5) years’ experience working as a Facilities Coordinator or Superintendent.
- Industry recognized experience, training or certification in Facilities Management desired.
- Knowledge of Microsoft Office Suite, as well as other applications as needed.
- Candidates must be legally authorized to work in the United States.
- At the time of hire, employees will be required to provide proof of employment eligibility.
Skills
- Technical Skills
- Oral Communication
- Written Communication
- Teamwork
- Quality Management
- Business Acumen
- Diversity
- Ethics
- Motivation
- Planning/Organizing
- Professionalism
- Safety and Security
- Adaptability
- Attendance/Punctuality
- Dependability
- Computer Skills
- Delegation
- Leadership
Location
- Corporate Office
- Remote sites
Work Type
- Frequent travel is expected
- Some travel may be overnight
Experience Level
- Five (5) years’ experience
Education Level
- High School diploma or equivalent
- BS/BA Degree (Preferred/Not required)
Benefits
- Comprehensive health, dental, and vision insurance
- Free virtual primary care, mental health, and urgent care services
- Earned Wage Access (EWA)
- 401(k) company match
- HSA contributions
- Company-paid life and long-term disability insurance
- Company-supported volunteer opportunities
- Free trade training through Lee Company University (LCU)
- Paid time off (PTO)
- Career growth opportunities
- Holidays
- Chaplain services
About the Company
- Our mission at Lee Company is to create a workplace where our employees can thrive.
- Wellness isn’t just about your physical health; it’s about your finances, career, community, and relationships too.
- Lee Company is proud to be an Equal Employment Opportunity and Affirmative Action employer.
- Lee Company is an E-Verify employer.
Equal Opportunity
- We do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, genetic information or testing, or family and medical leave.