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About the Role

As a Service Executive, you will act as a trusted partner to clients and the Front Office, providing support across lending, payments, operational processes and wider business initiatives. You will take ownership of activities from initiation through to resolution, driving exceptional client outcomes, maintaining a robust control environment, and contributing to strategic Chief Operation Officer (COO) priorities, change delivery and process enhancement.

Responsibilities

Execute client transactions, including payments, security transfers and other banking instructions, ensuring timely processing and adherence to internal controls and regulatory requirements
Support the end-to-end lending process by managing Lombard limit requests, loan drawdowns, rollovers and ongoing servicing, utilising key lending and banking platforms to ensure accurate and timely execution
Take ownership of client pricing and fee administration, ensuring pricing arrangements are accurately recorded and maintained throughout the client lifecycle. Collaborate with Front Office and infrastructure teams to manage pricing changes, resolve complex fee-related queries and maintain the integrity of client charging processes
Manage client maintenance and servicing activities, including portfolio openings, corporate actions processing, client reporting and account closures, ensuring all requests are completed accurately, efficiently and in accordance with internal policies, regulatory requirements and service standards.
Identify and deliver process improvements that enhance client experience and operational efficiency

Requirements

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs
Strong understanding of Wealth Management products and services
Proven experience using Avaloq within a Private Banking or Wealth Management environment, with the ability to confidently manage client servicing, transaction processing and account maintenance activities through the platform
Proven ability to prioritise and manage a high-volume workload, delivering accurate and timely outcomes in a fast-paced, client-focused environment
Strong understanding of regulatory requirements, risk management principles and control frameworks within a Private Banking or Wealth Management environment
Proactive and solutions-oriented, with a strong sense of ownership, accountability and professionalism

Skills

AI tools
Avaloq
Wealth Management products and services
Client servicing
Transaction processing
Account maintenance
Regulatory requirements
Risk management principles
Control frameworks

Location

London

Work Type

Hybrid Working

Experience Level

Assistant Vice President

Education Level

Degree level or equivalent qualification and/or work experience

Salary/Compensations

Competitive salary

Benefits

Non-contributory pension
30 days’ holiday plus bank holidays
Option to purchase additional days
Life Assurance
Private Healthcare
Retail Discounts
Bike4Work scheme
Gym benefits
Support a wide ranging CSR programme
2 days’ volunteering leave per year
Training and development
Coaching and support from experts

About the Company

Deutsche Bank is the leading German bank with strong European roots and a global network.
Deutsche Bank in the UK is proud to be named in The Times Top 50 Employers for Gender Equality and has been awarded a Gold Award from Stonewall and named in their Top 100 Employers.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.

Equal Opportunity

We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)
If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on adjustmentsconcierge@db.com to discuss.