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About the Role

The Multiple Sclerosis (MS) Key Customer Manager (KCM) will focus on shaping the MS treatment dialogue, improving customer experience with Biogen, and increasing awareness of the Biogen MS portfolio.

Responsibilities

• Develop and execute Key Medical Expert (KME) and Key Account engagement plans in collaboration with the Regional Sales Director.
• Facilitate a ONE BIOGEN strategic engagement approach for key accounts.
• Identify opportunities and evolving trends to create collaborations that increase patient access to care and improve quality of care.
• Interact regularly with top KMEs, Prescribers, and Administrators to understand account needs and identify partnership opportunities.
• Interact routinely and collaboratively with local sales teams and cross-functional partners to improve account engagement and increase Biogen trust and value.

Requirements

• BS/BA Required.
• Driving is an essential duty of this job; candidates must have a valid driver’s license to be considered.
• Demonstrate a long-term track record of adherence to Corporate Compliance Policies.

Skills

• Minimum 7+ years of pharmaceutical/biotech experience.
• Ideally 2+ years of experience in the MS Disease State or other related chronic disease.
• Account Management Experience preferred.
• Experience navigating complex accounts critical for success.
• Previous management and/or cross functional experience strongly preferred.
• Technical knowledge of health care reimbursement from a patient and provider perspective.
• Establishes effective relationships through mutual respect and trust.
• Comfortable with ambiguity and not having set processes and structures in place.
• Ability to identify issues quickly and develop recommendations to resolve in a timely, compliant manner.
• Strong presentation skills.
• Advanced understanding of Biogen’s culture.
• Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
• Strong regional and national Managed Care knowledge.
• Strong organizational and communication skills.
• Ability to navigate communication between BIIB and the HCP office.
• Understanding of patient privacy laws including HIPAA and similar state laws.
• Advanced understanding of compliance with OIG & regulatory requirements.
• Demonstrated ability to navigate in ambiguous and complex environments.
• Strong problem-solving skills.

Experience Level

• Management

Education Level

• MBA Preferred

Salary/Compensations

• $184,000.00-$253,000.00

Benefits

• Eligibility for short term and long-term incentives, including cash bonus and equity incentive opportunities.
• Medical, Dental, Vision, & Life insurances.
• Fitness & Wellness programs including a fitness reimbursement.
• Short- and Long-Term Disability insurance.
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31).
• Up to 12 company paid holidays + 3 paid days off for Personal Significance.
• 80 hours of sick time per calendar year.
• Paid Maternity and Parental Leave benefit.
• 401(k) program participation with company matched contributions.
• Employee stock purchase plan.
• Tuition reimbursement of up to $10,000 per calendar year.
• Employee Resource Groups participation.

About the Company

• Biogen is a global team with a commitment to excellence and a pioneering spirit.
• As a mid-sized biotechnology company, Biogen provides the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact.
• Biogen's team encompasses talented and passionate achievers with unparalleled opportunities for learning, growth, and skill expansion.
• Biogen works together to deliver life-changing medicines, with every role playing a vital part in the mission: Caring Deeply. Achieving Excellence. Changing Lives.
• Biogen is committed to building on its culture of inclusion and belonging that reflects the communities where it operates and the patients it serves.
• Diverse backgrounds, cultures, and perspectives make Biogen a stronger and more innovative company.
• Biogen focuses on building teams where every employee feels empowered and inspired.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law.
• Biogen is an E-Verify Employer in the United States.