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About the Role

The HR Senior Systems Analyst is responsible for the effective administration, support, and optimization of the organization’s Human Capital Management (HCM) system and other HR Information Systems. This role ensures that our systems are configured, maintained, and leveraged to support HR operations, reporting, compliance and overall business goals. The HR Systems Analyst works within an HRDS team and partners closely with HR, IT, payroll, benefits, and other stakeholders.

Responsibilities

Deliver capabilities from idea to implementation while working daily with stakeholders
Manage and track HR system related service and/or product enhancement requests and incidents through Jira (or other ticketing system) ensuring timely resolution and clear communication with stakeholders in accordance with our operating guidelines
Resolve HR technology related issues, troubleshooting, and system issues
Partner with HR and business teams to identify process improvements and system enhancements
Maintain data integrity through regular audits, testing, and system updates
Partner and/or support cyclical HR processes such as talent management, compensation planning, and benefits administration
Document processes, provide training materials, and host user training sessions for stakeholders
Collaborate with IT or vendors on system upgrades/releases, patches, and implementations
Ensure HR data security and compliance with applicable laws and regulations
Stay current on HR technology trends and best practices to recommend system enhancements

Requirements

2+ years of experience with Workday systems configuration in 1 or more Workday modules
Familiarity with ticket management tools such as Jira or Service Now
Understanding of data governance, operating guidelines, and quality engineering best practices
Experience, or ability to adapt and learn, in participating in agile ceremonies such as daily stand-ups, backlog refinement, sprint reviews, and planning initiatives
Strong critical thinking, analytical, and problem-solving skills
Proficiency with Microsoft Office Suite, and intermediate level with Excel
Detail-oriented with a focus on data accuracy and integrity
Excellent communication skills and ability to collaborate across departments
Ability to lead through the full software delivery lifecycle
Mentoring of other team members to share knowledge and grow skills
Ability to manage work through ticket management systems
Data analysis and critical thinking
Strong technical aptitude and learning agility
Confidentiality and discretion in handling sensitive HR information
Service oriented mindset
Adaptability, continuous improvement mindset, and alignment with agile ways of working

Skills

Workday systems configuration
Jira
Service Now
Microsoft Office Suite
Excel
Data governance
Agile ceremonies
Communication
Collaboration
Data analysis
Critical thinking
Problem-solving
Technical aptitude
Learning agility

Work Type

Hybrid

Experience Level

Senior

Salary/Compensations

90,000 - 140,000

About the Company

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.

Equal Opportunity

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.