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About the Role

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Responsibilities

Reviews Order Entry orders and requisitions, verifies accuracy of corresponding specimens, and enters required data into computer.
Receives and accessions all samples as soon as they arrive in the laboratory, following established procedures.
Reviews all test requests thoroughly for errors, omissions, clarity, and potential problems.
Checks that test requests are appropriate for specimen received and that specimen meets all requirements before accessioning.
Contacts physicians and/or nurses to obtain necessary information and/or additional specimens as needed and documents the information correctly.
Prioritizes STAT/RUSH samples for immediate processing, per laboratory guidelines.
Accurately enters correct information into the computer, such as order test codes, copy to, and billing information, according to laboratory guidelines and generates labels.
Follows patient identification practices as detailed in Standard Operating Procedures Manual, verifying name matches on requisition, specimen, and labels.
Maintains 100% accuracy on all labeling of specimens and computer entry.
Follows all applicable laboratory, departmental, and institutional policies and procedures related to billing.
Participates in and promotes the prevention, detection, and resolution of instances of noncompliance with laboratory, departmental, and institutional billing policies and procedures.
Follows established credit procedures when criteria for satisfactory specimen are not met.
Maintains patient and HIV confidentiality according to laboratory policy.
Always follows Patient Confidentiality guidelines, releasing information only to authorized individuals on a need-to-know basis, and discarding confidential patient information according to policy.
Notifies supervisor of any problems that occur during the accessioning process.
Prepares specimens for analyzing or sending out to another laboratory for testing.
Reviews name on labels and attaches labels to appropriate specimen tubes.
Places and sorts labeled specimens on racks/bins and transports to appropriate processing area.
Maintains 100% accuracy on all labeling of specimens.
Alerts technologists or pathologist of STAT/RUSH requests to ensure prompt processing and analysis.
Centrifuges specimens following the procedures detailed in the Standard Operating Procedures Manual.
Picks up and delivers stored slides and completed pathology cases.
Prepares specimens for sending out to another laboratory utilizing the laboratory computer system, including proper aliquotting, sorting, and making arrangements for pickup.
Maintains an efficient, accurate, and organized send-out section.
Resolves specimen delivery issues for any specimens sent to another laboratory for testing.
Notifies transportation department of samples delivered in error and arranges for pickup and transport to the correct laboratory.
Rotates through assigned work areas of the section.
Assists with specimen archiving, including capping of tubes and discarding of expired specimens.
Files archived specimens for easy retrieval.
Places specimen racks on analyzers and starts instrument processing.
Performs waived testing as per SOP under the supervision of a Clinical Laboratory Scientist.
Releases crossmatched blood products.
Uses correct telephone techniques and procedures when receiving and making calls and greets visitors appropriately.
Answers calls with full laboratory name and offer of assistance, answering assigned lines within three rings.
Displays interest and gives callers personal attention, offering assistance, using caller’s name, and speaking in a pleasant and energetic tone.
Takes and distributes accurate, complete, legible messages on a timely basis, always requests messages from caller, and identifies urgent calls for immediate hand delivery.
Routes calls immediately to the individual requested; pages supervisor when designated individuals call and under defined emergency situations.
Directs callers to appropriate individuals when questions cannot be answered or potential problems arise.
Uses proper telephone techniques when transferring calls, providing necessary information and introducing the caller.
Asks permission and provides options before placing callers on hold, returning to caller if hold time exceeds one minute.
Returns calls on a timely basis.
Prepares for making telephone calls by having all necessary, relevant information organized and readily available.
Introduces self by name and laboratory and provides reasons for call when contacting individuals outside the laboratory.
Assures complete telephone coverage during all breaks and when leaving workstation.
Greets visitors appropriately, provides directions, and notifies laboratory members of visitors’ arrivals.
Prepares and maintains organized laboratory requisition and result files.
Notifies appropriate individuals concerning critical results in a timely manner and documents appropriately.
Files laboratory requisitions in an organized manner per laboratory guidelines.
Maintains results on premises or electronically and prepares older reports for pick-up and storage.
Files requisitions in proper locations based on requisition date, keeping filing up-to-date for immediate availability.
Photocopies, faxes, or emails reports as requested.
Produces well-formatted documents as requested utilizing various computer applications.
Participates in downtime procedures ensuring timely distribution of lab reports.
Returns and tracks non-MSK and MSK submitted materials to/from other organizations.
Participates in the Quality Assurance program in the laboratory.
Participates in laboratory Performance Improvement/Quality Assurance projects as assigned.
Assures the accuracy of all tests accessioned and processed by adhering to the laboratory’s Quality Control and Standard Operation Procedures.
Performs routine use of equipment, e.g., centrifuges, biosafety cabinets, if applicable.
Contributes to the upkeep and safety of the laboratory and assures a clean, safe, adequately supplied work area.
Follows all infection control and safety regulations per laboratory guidelines.
Follows standard precautions for all specimen handling and disposal.
Wears laboratory coat and gloves at all times when handling specimens, using additional appropriate protective equipment when necessary, and removing dirty personal protective equipment before leaving the area.
Follows the dress code guidelines.
Maintains a neat, clean, organized work area, keeping working supplies at work area and resupplying as needed.
Creates and maintains an environment that places emphasis on laboratory safety, working with coworkers and management to correct any condition that has the potential to negatively impact laboratory safety.
Collects, cleans, sterilizes, and returns labware as per standard operation procedures.
Submits, processes, and follows up on orders for laboratory supplies and equipment.
Tracks equipment maintenance and repairs.
Assists in establishment and maintenance of an inventory system to control purchasing activity utilizing various computer applications.
Receives and unpacks reagents, chemicals, and supplies ordered.
Labels reagents and chemicals according to regulatory agencies.
Assists in establishment and maintenance of equipment records, including maintenance contracts or records of maintenance performed, utilizing various computer systems.
Places service calls on various pieces of equipment when needed.
Maintains an organized and secure supply area and reagent storage area to ensure easy access to reagents, chemicals, and supplies.
Picks up and delivers linen and lab coats to and from laundry.
Performs delivery and messenger duties outside the center per instructions upon request.

Requirements

Must maintain 100% accuracy on all labeling of specimens and computer entry.
Must follow patient identification practices as detailed in Standard Operating Procedures Manual.
Must follow all applicable laboratory, departmental, and institutional policies and procedures related to billing.
Must follow established credit procedures when criteria for satisfactory specimen are not met.
Must maintain patient and HIV confidentiality according to laboratory policy.
Must always follow Patient Confidentiality guidelines.
Must notify supervisor of any problems that occur during the accessioning process.
Must maintain 100% accuracy on all labeling of specimens.
Must follow procedures detailed in the Standard Operating Procedures Manual for centrifuging specimens.
Must maintain an efficient, accurate, and organized send-out section.
Must notify transportation department of samples delivered in error and arrange for transportation department to pick-up and transport specimen to the correct laboratory.
Must assist with specimen archiving, including capping of tubes and discarding of older specimens when expired.
Must file archived specimens for easy retrieval.
Must place specimen racks on analyzers and start instrument processing.
Must perform waived testing as per SOP under the supervision of a Clinical Laboratory Scientist.
Must release crossmatched blood products.
Must use correct telephone techniques and procedures when receiving and making calls and greet visitors appropriately.
Must answer calls with full laboratory name and offer of assistance.
Must display interest and give callers personal attention.
Must take and distribute accurate, complete, legible messages on a timely basis.
Must identify urgent calls and hand deliver such messages immediately.
Must route calls immediately to the individual requested.
Must page supervisor when designated individuals call and under defined emergency situations.
Must direct callers to appropriate individuals when questions cannot be answered or potential problems arise.
Must use proper telephone techniques when transferring calls.
Must ask permission and provide options before placing callers on hold.
Must return to caller if hold time exceeds one minute.
Must return calls on a timely basis.
Must prepare for making telephone calls by having all necessary, relevant information organized and readily available.
Must always introduce self by name and laboratory and provide reasons for call when contacting individuals outside the laboratory.
Must assure complete telephone coverage during all breaks and when leaving workstation.
Must greet visitors appropriately.
Must provide directions to other areas of the laboratory.
Must notify laboratory members of visitors’ arrivals.
Must notify appropriate individuals concerning critical results in a timely manner.
Must file laboratory requisitions in an organized manner per laboratory guidelines.
Must maintain results on premises or electronically and prepare older reports for pick-up and storage.
Must file requisitions in proper locations based on requisition date.
Must keep filing up-to-date to assure requested requisitions are immediately available.
Must photocopy, fax, or email reports as requested.
Must produce well-formatted documents as requested utilizing various computer applications.
Must participate in downtime procedures ensuring timely distribution of lab reports.
Must return and track non-MSK and MSK submitted materials to/from other organizations.
Must participate in laboratory Performance Improvement/Quality Assurance projects as assigned.
Must assure the accuracy of all test accessioned and processed by adhering to the laboratory’s Quality Control and Standard Operation Procedures.
Must perform routine use of equipment, e.g., centrifuges, biosafety cabinets, if applicable.
Must follow all infection control and safety regulations per laboratory guidelines.
Must follow standard precautions for all specimen handling and disposal.
Must wear laboratory coat and gloves at all times when handling specimens.
Must use additional appropriate protective equipment when necessary.
Must take off all dirty personal protective equipment before leaving area.
Must follow the dress code guidelines.
Must maintain a neat, clean, organized work area.
Must keep working supplies at work area and resupply work area, ensuring sufficient supplies are available and organized when work is complete.
Must create and maintain an environment that places emphasis on laboratory safety.
Must work with coworkers and management to correct any condition that has the potential to have a negative impact on correct laboratory safety.
Must collect, clean, sterilize and return labware as per standard operation procedures.
Must assist in establishment and maintenance of an inventory system to control purchasing activity utilizing various computer applications.
Must receive and unpack reagents, chemicals and supplies ordered.
Must label reagents and chemicals according to regulatory agencies.
Must assist in establishment and maintenance of equipment records, which can be in the form of maintenance contracts or records of maintenance performed, utilizing various computer systems.
Must place service calls on various pieces of equipment when needed.
Must maintain an organized and secure supply area and reagent storage area to ensure easy access to reagents, chemicals and supplies.
Must pick up and deliver linen and lab coats to and from laundry.
Must perform delivery and messenger duties outside the center per instructions upon request.

Skills

Accessioning
Specimen preparation
Specimen processing
Telephone coverage
Results management
Quality assurance
Laboratory safety
Materials management
Computer data entry
Labeling
Patient identification
Billing procedures
Confidentiality
Centrifugation
Specimen transport
Archiving
Waived testing
Blood product release
Telephone techniques
Message taking
Call routing
Visitor greeting
Filing
Photocopying
Faxing
Emailing
Document production
Downtime procedures
Inventory management
Reagent labeling
Equipment maintenance
Supply management
Reagent storage
Linen and lab coat handling
Delivery and messenger duties

Location

Work Type

Non-Exempt

Salary/Compensations

$23.49 - $32.46

About the Company

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life.
Our specialized care teams provide personalized, compassionate, expert care to patients of all ages.
Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it.
MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Equal Opportunity

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment.
All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.
Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.