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About the Role

The ICHSC Associate is an entry-level position within the ICHSC, Surgical & Diagnostic team, reporting to the Program Manager. This role provides administrative and operational support for programs serving surgical/medical and diagnostic imaging clients. The Associate will manage critical timelines, organize data, coordinate logistics, ensure smooth operational execution, manage multiple priorities and client needs, and contribute to process improvement and efficient workflows.

Responsibilities

• Participate in program planning and implementation to support client needs.
• Provide client support, respond to inquiries, and troubleshoot issues quickly.
• Coordinate logistics for on-site surveys and inspections.
• Edit, format, and quality check reports and documents.
• Manage and update client contact information.
• Maintain the internal CRM database for efficient access to information.
• Support client Service Level Agreements (SLAs), including tracking renewal cycles.
• Organize and facilitate meetings, including preparing agendas and follow-up reports.
• Offer clients end-user support and administrator guidance when accessing HSO’s digital platforms and applications.

Requirements

• College Diploma or University Degree in Business Administration, Healthcare, or a related field, with equivalent experience.
• 3+ years of progressive and varied experience in client services, preferably in healthcare or social services.
• Outstanding interpersonal and communication skills.
• Strong organizational and time management abilities with great attention to detail.
• Proficiency in Microsoft 365 (PowerPoint, Word, Excel, SharePoint) and Smartsheet.
• Familiarity with health accreditation programs, healthcare standards, and patient safety processes.
• Clinical experience (Surgical or Diagnostic Labs is an asset).
• Working knowledge of CRM tools.

Skills

• Interpersonal skills
• Communication skills
• Organizational skills
• Time management skills
• Attention to detail
• Microsoft 365 proficiency
• Smartsheet proficiency
• CRM tools knowledge

Location

• Ottawa (Hybrid work model)
• Toronto (Hybrid work model)

Work Type

• Full-time
• Permanent
• Hybrid

Experience Level

• Entry level
• 3+ years of progressive and varied experience

Education Level

• College Diploma
• University Degree

Salary/Compensations

• $49,700 - $58,500 (Commensurate with experience)

Benefits

• Competitive compensation and benefits
• Time off programs, including office closure during the last week of December
• Professional development support
• A culture that values psychological safety, inclusion, and engagement

About the Company

• Health Standards Organization (HSO) and its affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit organizations.
• Together, they develop standards and deliver assessment programs and quality improvement solutions adopted in over 14,000 locations across five continents.
• Their people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.
• The company aims for a future that leads to “Safer Care and A Healthier World.”
• Their mission is to “empower and enable people around the world to continuously improve quality of care.”
• HSO has been named one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024, and 2025.

Equal Opportunity

• HSO is committed to fostering a culture of inclusion, diversity, equity, and access, where all employees feel respected and valued and have an equal opportunity to achieve success.
• Encourages applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities.
• Offers support throughout the recruiting process, including accommodations on request.
• Artificial intelligence (AI) tools are not utilized to screen, assess, or select candidates for positions at HSO.