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About the Role

The Application Specialist is responsible for the support, maintenance, and optimization of the Firm’s business applications, ensuring enterprise applications operate effectively, meet user needs, and support the Firm’s legal and business operations. This role provides functional and technical expertise in the configuration, support, and continuous improvement of applications, contributing to a stable and efficient application environment.

Responsibilities

Provide day-to-day support for Aderant financial and practice management applications.
Administer and maintain IntApp applications, including intake, IIS, risk management, and workflow solutions.
Troubleshoot application issues, perform root-cause analysis, and implement solutions.
Manage application upgrades, patches, testing, and deployments.
Develop, monitor, and maintain integrations using Boomi integration platform.
Design and support data synchronization processes between legal and business systems.
Create, optimize, and troubleshoot SQL queries, stored procedures, views, and reports.
Ensure data accuracy, consistency, and integrity across integrated platforms.
Collaborate with stakeholders to gather requirements and recommend technology solutions.
Analyze business processes and identify opportunities for automation and efficiency.
Document system configurations, workflows, procedures, and technical specifications.
Participate in application enhancement and implementation projects.
Develop and maintain operational, financial, and management reports.
Create SQL-based reporting solutions to support business decision-making.
Assist users with ad hoc data requests and reporting requirements.
Maintain user access, permissions, and security configurations.
Ensure compliance with firm policies, regulatory requirements, and data governance standards.
Support audit and risk management initiatives related to legal applications.
Provide training and guidance to end users.
Create user documentation and knowledge base articles.
Serve as an escalation point for complex application issues.

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
3+ years of experience supporting legal or professional services applications.
5+ years of experience in overall IT application management.
Hands on experience with: Aderant Expert/Sierra; IntApp (Conflicts, Intake, Terms, Open, Walls, or related modules); Boomi AtomSphere; Microsoft SQL Server
Strong knowledge of database design, SQL queries, stored procedures, and data analysis.
Experience with application integrations and API-based solutions.
Excellent troubleshooting and problem-solving skills.
Experience in a law firm or legal services environment.
Knowledge of legal finance, billing, conflicts management, and matter intake processes.
Familiarity with Azure, Microsoft 365, Power BI, or cloud-based platforms.
Experience with ITIL processes and change management practices.
Excellent written and verbal communication skills.

Skills

Aderant Expert/Sierra
IntApp (Conflicts, Intake, Terms, Open, Walls, or related modules)
Boomi AtomSphere
Microsoft SQL Server
Database design
SQL queries
Stored procedures
Data analysis
Application integrations
API-based solutions
Troubleshooting
Problem-solving
Legal finance
Billing
Conflicts management
Matter intake processes
Azure
Microsoft 365
Power BI
Cloud-based platforms
ITIL processes
Change management practices
Written communication
Verbal communication

Location

Any of our offices

Work Type

Flexible working options

Experience Level

3+ years of experience supporting legal or professional services applications
5+ years of experience in overall IT application management

Education Level

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)

Salary/Compensations

$74,647 - $108,040

Benefits

Health, Dental and Vision Care
Employee Assistance Program
Life Insurance
Short Term and Long Term Disability Insurance
3+ Weeks’ Vacation and 10 Personal Days
Maternity Leave Top-up
Firm matching Group Retirement Savings plan
Individual TFSA with low fund management fees and competitive investment options
Wellness spending account
Professional Development opportunities
Employee appreciation events
Charitable giving programs

About the Company

Miller Thomson LLP is one of Canada’s fastest-growing national business law firms, with ten offices across the country.
We support, grow, and impact our communities through our work.
We help entrepreneurs, companies, and professionals shape and build the Canadian economy.
We are a firm that puts its people first, providing the opportunity to influence the course of your career, community, and workplace.
We offer a friendly, safe, and supportive environment where colleagues rally to help you succeed.

Equal Opportunity

Miller Thomson will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities.