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About the Role
We are seeking a Staff Hardware Engineer to provide advanced operational, diagnostic, and engineering support for Graphcore’s Arm-based hardware platforms across lab and data center environments. This role focuses on supporting hardware bring-up, validation, and troubleshooting of complex AI compute platforms, including server blades, racks, and rack-scale infrastructure.
Responsibilities
- Lead advanced break-fix troubleshooting for server blades, motherboards, power systems, and rack-scale infrastructure.
- Support engineering bring-up activities, including component validation and firmware interaction testing.
- Diagnose system-level failures involving thermal behavior, power anomalies, network configuration, and BIOS/BMC issues.
- Collaborate with server engineering teams to perform root cause analysis and propose corrective actions or design improvements.
- Support deployment and rollout of next-generation hardware platforms through structured validation and qualification cycles.
- Interface with facilities and infrastructure teams to understand environmental factors impacting system reliability.
- Develop and maintain standard operating procedures (SOPs), troubleshooting guides, and validation documentation.
- Provide guidance and mentorship to junior technicians and engineers on troubleshooting methodologies and hardware diagnostics.
- Participate in on-call rotations or off-hours support during critical engineering milestones or hardware bring-up phases.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
- 10 years experience with server hardware architectures and board-level debugging.
- Experience analyzing system logs, hardware telemetry, and power/thermal metrics to isolate hardware failures.
- Hands-on experience with HPC systems, AI compute platforms, or rack-scale infrastructure.
- Strong collaboration skills and ability to work effectively in fast-paced engineering environments.
- Excellent written and verbal communication skills.
- Experience supporting prototype or pre-production hardware bring-up.
- Familiarity with data center facilities, including liquid cooling and power distribution systems.
- Experience using Python, Bash, or automation tools for hardware validation or troubleshooting.
- Exposure to structured failure analysis and reliability engineering methodologies.
Skills
- Arm-based hardware platforms
- Hardware bring-up
- Validation
- Troubleshooting
- AI compute platforms
- Server blades
- Racks
- Rack-scale infrastructure
- Thermal behavior analysis
- Power anomaly diagnosis
- Network configuration
- BIOS/BMC issues
- Root cause analysis
- Hardware deployment
- Hardware qualification
- Facilities and infrastructure interaction
- Standard operating procedures (SOPs)
- Troubleshooting guides
- Validation documentation
- Hardware diagnostics
- Python
- Bash
- Automation tools
- Failure analysis
- Reliability engineering
Location
- USA
Work Type
- Flexible working
Experience Level
- 10 years experience
- Staff level
Education Level
- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, or related discipline.
Salary/Compensations
- Competitive salary
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible Spending Accounts (FSAs)
- Health Savings Accounts (HSAs)
- Disability insurance
- Life insurance
- 401(k) retirement plan
- Commuter benefits
- Wellness services
- Employee Assistance Programme (EAP)
About the Company
- Graphcore is one of the world’s leading innovators in Artificial Intelligence compute.
- It is developing hardware, software and systems infrastructure that will unlock the next generation of AI breakthroughs and power the widespread adoption of AI solutions across every industry.
- As part of the SoftBank Group, Graphcore is a member of an elite family of companies responsible for some of the world’s most transformative technologies.
- Together, they share a bold vision: to enable Artificial Super Intelligence and ensure its benefits are accessible to everyone.
- Graphcore’s teams are drawn from diverse backgrounds and bring a broad range of skills and perspectives.
- A melting pot of AI research specialists, silicon designers, software engineers and systems architects, Graphcore enjoys a culture of continuous learning and constant innovation.
Equal Opportunity
- We welcome people of different backgrounds and experiences; we're committed to building an inclusive work environment that makes Graphcore a great home for everyone.
- We offer an equal opportunity process and understand that there are visible and invisible differences in all of us.
- We can provide a flexible approach to interview and encourage you to chat to us if you require any reasonable adjustments.