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About the Role

Grind is seeking a Quality Manager to oversee production quality at their Roastery in South Bermondsey. This role involves ensuring all products meet customer and BRC accreditation standards, with a focus on hands-on problem-solving on the production floor.

Responsibilities

• Own quality control procedures and reporting across the full production process, from roasting through to final packaging.
• Complete and oversee checks relating to product weight, coding, seal integrity, sensory quality, labelling and specification compliance.
• Work closely with Production to identify, investigate and resolve quality issues as they arise.
• Monitor product integrity throughout production, ensuring non-conforming raw materials and finished products are identified, segregated, recorded and escalated appropriately.
• Investigate quality incidents, customer complaints, test-result deviations and recurring non-conformances.
• Support root-cause analysis and the implementation of corrective and preventive actions in collaboration with Technical, Production and co-manufacturing partners.
• Coordinate quality control checks for products produced at co-manufacturing sites, including retained sample reviews, organoleptic testing, packaging checks and shelf-life monitoring.
• Prepare regular quality reports and analyse quality data to identify trends, recurring issues and opportunities for improvement.
• Monitor and report on Health & Safety across the Roastery, escalating concerns and supporting appropriate follow-up actions.
• Provide practical support and training to production teams when introducing new procedures, standards and quality control practices.

Requirements

• A qualification or equivalent in Food Science, Food Technology or a related subject.
• Training in HACCP and food safety level 2 is the minimum requirement.
• Proven experience in a quality assurance or quality control role within a food manufacturing environment.
• A hands-on approach and the confidence to work closely with teams on the shop floor.
• The ability to identify, investigate and resolve quality issues in a practical and timely way.
• Strong attention to detail and a methodical approach to checks, documentation and reporting.
• Confidence reviewing data, identifying trends and escalating concerns clearly.
• Strong communication skills and the ability to build effective working relationships across Production, Technical and Operations.
• The ability to manage competing priorities while maintaining consistently high standards.
• A proactive approach to continuous improvement.
• Confidence supporting and training teams on quality procedures and expectations.
• Experience working within a BRC-controlled or accredited environment.
• Knowledge of food safety, HACCP and quality management systems.
• Experience investigating complaints, non-conformances and corrective actions.
• Experience working with co-manufacturers or third-party production partners.
• Health & Safety knowledge or a relevant qualification.
• Experience with sensory or organoleptic testing.
• Experience within coffee, roasting or another high-volume food or drink production environment.
• A genuine interest in coffee and product quality.

Skills

• Quality control
• Quality assurance
• Food safety
• HACCP
• BRC accreditation
• Root-cause analysis
• Corrective and preventive actions
• Data analysis
• Health & Safety monitoring
• Sensory testing
• Organoleptic testing

Location

• South Bermondsey, London

Work Type

• Full-time

Experience Level

• Proven experience in a quality assurance or quality control role within a food manufacturing environment

Education Level

• Qualification in Food Science, Food Technology or a related subject
• HACCP and food safety level 2 training

Benefits

• Extra Holiday: Gain an extra day of holiday for each year you spend with us, capped at 3 additional days.
• NEST Pension
• Financial support: access to interest-free, short-term loans.
• Referral Bonus: Earn a bonus for bringing great talent to our team (£250 for employees, £450 for managers).
• Discounts online: Up to 40% off our retail line online.
• SpectrumLife: Access our confidential Employee Assistance Program (EAP).
• Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
• Friends & Family Discount: Share the love with discounts for your friends and family.
• Meals on Duty: Enjoy one staff meal on shift.
• Social Events: Join us for team social events.
• Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.

About the Company

• Grind is a London-based coffee company founded in 2011, with cafés, coffee trucks, and a state-of-the-art roastery. They serve millions of cups of coffee annually and promote sustainable home coffee consumption. Their products are available in supermarkets and hotels globally. The roastery in Bermondsey ethically sources beans and roasts them daily. Grind is committed to sustainability, evidenced by compostable coffee pods, plastic-free packaging, and carbon-free shipping. They established the Better Coffee Foundation charity in 2023 to address the global coffee industry's impact, recovering 43 million pods' worth of ocean-bound plastic in its first year.

Equal Opportunity

• Grind is an equal opportunity employer and values diversity. They do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
• Adjustments can be provided for interviews.