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About the Role

Hermès Canada is seeking a Sales Manager to lead sales and customer experience in the store, ensuring excellence in client service and motivating the sales team to achieve targets and manage their development.

Responsibilities

• Actively present on the floor to drive store sales and exceptional customer experience.
• Coach sales team members through real-time feedback and formal performance reviews.
• Train and motivate the team, fostering team spirit and a positive environment for achieving sales objectives and delivering high-quality service.
• Act as a role model during selling interactions.
• Ensure a welcoming environment in line with company standards.
• Create and present daily briefs to the associate team for open communication, continuous learning, and motivation.
• Attract, develop, and retain clients for the boutique.
• Act as an ambassador of Hermès, demonstrating excellence in all interactions.
• Handle difficult customer interactions while maintaining brand values and confidentiality.
• Ensure compliance with policies and procedures.
• Assist team members in the selling process and other sales floor operations.
• Plan and coordinate sales floor coverage to ensure associate presence for customer service and loss prevention.
• Recruit sales associates and organize their onboarding and integration.
• Partner with the Operations team and Store Leadership to exceed Hermès guidelines, standards, and objectives.

Requirements

• At least 5-10 years of retail management experience.
• Demonstrated ability to provide exceptional customer service with a strong record of superior sales results.
• Recognized ability to manage, coach, and develop employees.
• Humble, hands-on, and lead-by-example leadership style.
• Excellent communication skills with strong business partnering abilities across the company.
• Professional, team player, positive attitude, and open to new ideas.
• Open availability to meet the needs of the business.

Skills

• Sales management
• Customer service excellence
• Team leadership
• Employee coaching and development
• Sales performance management
• Client relationship management
• Brand ambassadorship
• Communication
• Business partnering
• Loss prevention

Location

• Toronto
• Montréal
• Vancouver
• Calgary

Work Type

• Full-time

Experience Level

• 5-10 years retail management experience

Salary/Compensations

• $100,000 – $130,000

Benefits

• Medical
• Dental
• Long-term disability
• Life insurance
• AD&D
• Company group retirement saving plan

About the Company

• A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 27,000 people worldwide.
• Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
• The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources.
• Sixteen artisanal métiers feed the creativity of the house, whose collections are presented around the world.
• Hermès Canada has had a presence in Canada since 1987 and has over 150 employees.
• At Hermès Canada, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world.
• We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family.
• We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

Equal Opportunity

• Hermès Canada is committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and in the wider world.
• We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family.
• We support our individual team members’ personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.