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About the Role

The Hotel Houseperson is responsible for maintaining an exceptionally clean and inviting environment for hotel guests and responding to specific room supply requests in a timely manner, adhering to management's policies, procedures, quality standards, and services.

Responsibilities

• Maintain the cleanliness of guest floors and linen area, including vacuuming guest hallways daily.
• Use proper chemicals, tools, and equipment for guest room floor corridors, shampooing guest rooms and corridors, floor closets/storage rooms, service corridors, elevators, tracks and landings, guest vending areas, and stairwells.
• Transport Room Service trays and items from guest hallways to service elevator landings.
• Provide timely delivery of guest-requested items such as linens, cots, and extra amenities.
• Retrieve items from guest rooms and return them to proper storage areas.
• Respond to Front Desk calls for cash pay room checks, inspecting rooms and reporting damages or smoking.
• Ensure equitable linen/terry delivery for each floor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of assigned keys, React Mobile, and Radio.
• Manage laundry for cleaning supplies, cloths, rags, and hotel linen on an assigned basis.
• Review assignment sheets, update completed assignments, and check for additional tasks.
• Report any damage or maintenance issues in guest rooms and public areas to the supervisor.
• Respond courteously and welcomingly to guest questions.
• Collect dirty glasses and take them to the hotel kitchen stewarding dishwasher area, then distribute clean glasses to each floor.
• Perform tasks assigned by supervisors as needed.
• Operate cleaning equipment safely following standard operating procedures.
• Maintain linen closets clean, stocked, and organized.
• Ensure inventory of guest room products is stocked for the room attendant cart.
• Remove items from hallways and transport them to service areas, including debris, food and beverage trays, soiled linens, and trash.
• Ensure compliance with health and safety protocols and maintain a safe and healthy environment.

Requirements

• Previous cleaning experience required, with preference given to hotel environments.
• Customer service experience required.
• Ability to lift, pull, and push moderate weight (minimum of 11.5 kg or 25 lbs).
• Ability to multi-task.
• Must be able to communicate effectively.
• Ability to operate basic cleaning equipment and laundry machines.
• Must have a safety mindset for self and others.
• Willing to submit to a criminal record check with acceptable results.
• Must have employment eligibility in Canada.

Skills

• Cleaning
• Customer Service
• Communication
• Operating cleaning equipment
• Operating laundry machines
• Safety mindset

Work Type

• 24/7 operation
• Flexible hours