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About the Role

The individual who fills this position will be responsible for leading, performing, and supporting operational tasks within Transaction Processing, providing administrative support by performing analytical tasks related to the processes and standards of the department. This position is responsible for maintaining essential data and documentation.

Responsibilities

• Monitors transactions to ensure compliance with performance standards.
• Develop and implement key process improvements.
• Assist in the development of systematic approaches for assuring high-quality services.
• Partners with operational team leaders, collaborating and calibrating areas of opportunity that have been identified.
• Assesses associate performance and delivers coaching and feedback based on findings.
• Assists with development of training, Quality Assurance (QA) processes and process improvement.
• Interacts with work leaders, supervisors, and managers.
• Provides feedback and coaching to transaction processing personnel on errors created.
• Provides support in creating and reviewing documented procedures (SOP) Standard Operating Procedures with operations.
• Detects, analyzes and reports fraudulent activities.
• Conceptualizes, develops, and delivers training modules on process knowledge, auditing techniques, and quality tools.
• Other duties as assigned.

Requirements

• Have a High School Diploma or an equivalent level of education
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
• Be able to successfully pass a criminal background check and drug test
• Obtain and maintain a Department of Labor Security Clearance
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Process development and documentation skills
• Exceptional time management abilities
• Excellent communication skills
• Capability to handle multiple tasks simultaneously

Skills

• Analytical skills
• Problem-solving skills
• Process development
• Documentation skills
• Time management
• Communication skills
• Handling multiple tasks

Location

• London, KY

Work Type

• Onsite
• Full-time

Experience Level

• Associate IV

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $19.70/hour

Benefits

• Paid Training
• Medical, dental and vision benefits
• 401K and matching
• Employee discount program
• Career growth opportunities
• Positive employee-friendly culture
• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation and/or sick time

About the Company

• Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
• You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Equal Opportunity

• Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
• For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.