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About the Role

The Program Aide provides hands-on assistance with Activities of Daily Living to older adults and/or residents with disabilities living in a nonprofit senior/supportive housing setting. The Program Aide supports residents’ safety, dignity, independence, and comfort through person-centered care, clear communication, and reliable service delivery. This role follows an individualized care plan and works under the direction of the Property Manager.

Responsibilities

Help with eating/feeding as needed, following diet orders and safety guidelines.
Observe and promptly report changes in resident condition.
Maintain a safe environment; identify fall risks and notify the supervisor of hazards or concerns.
Complete timely documentation (care notes, task checklists, service logs) per policy and program requirements.
Follow confidentiality requirements and professional boundaries.
Communicate respectfully with residents and families and coordinate with nursing, social services, and building staff.
Escort residents to doctors and other appointments, visit residence in the hospital, pick up prescriptions as needed.
Support person-centered goals that promote independence, choice, and resident engagement.

Requirements

Demonstrated ability to provide respectful, hands-on personal care with attention to dignity and resident preferences.
Ability to observe, document, and communicate changes in condition clearly and promptly.
Compassionate, reliable, and calm under pressure; able to respond appropriately to emergencies.
Basic English communication skills (verbal and written) sufficient for care documentation.
Basic technology skills (mobile timekeeping, electronic visit verification or similar, as applicable).
Primarily on-site in resident apartments and common areas; may require walking/standing for extended periods.
Schedule may include evenings, weekends, and holidays depending on resident needs.

Skills

Bilingual skills a plus based on resident needs.

Location

Onsite

Work Type

Full-time

Experience Level

Minimum 1 year experience aiding older adults or individuals with disabilities preferred

Education Level

High school diploma or GED preferred
CPR/First Aid certification preferred

Benefits

Medical
Dental
Vision
403(b) retirement savings
Flexible Spending Accounts (FSA)
Life & Disability
Employee Assistance Program (EAP)
Commuter benefits
11-12 paid Federal Holidays
Vacation time
Sick time

About the Company

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person.
WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.

Equal Opportunity

WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.