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About the Role

We are seeking a highly skilled and multilingual Account Manager to manage and grow client relationships across our China-based accounts. This role is critical in ensuring seamless coordination across ocean freight, drayage, and warehousing operations while delivering an exceptional client experience. The ideal candidate brings deep logistics expertise, strong cross-cultural communication skills, and the ability to proactively manage complex supply chain needs.

Responsibilities

Serve as the primary point of contact for China-based clients, managing day-to-day communication and long-term relationship growth
Coordinate end-to-end logistics operations including ocean freight, drayage, and warehousing services
Ensure timely and accurate shipment execution, troubleshooting issues and providing proactive updates to clients
Collaborate with internal teams (operations, customs, warehouse, carriers) to ensure service excellence
Monitor shipment milestones, KPIs, and service-level agreements (SLAs)
Identify opportunities to upsell or expand services within existing accounts
Resolve escalations efficiently while maintaining strong client trust
Maintain detailed records in CRM and internal systems
Provide regular reporting on account performance, volumes, and client feedback

Requirements

1+ years of experience in logistics, specifically in ocean freight, drayage, and/or warehousing
Proven experience managing international client accounts, preferably with China-based customers
Strong understanding of global supply chain operations, incoterms, and shipping documentation
Experience working with freight forwarders, NVOCCs, or 3PL providers is highly preferred
Excellent problem-solving and organizational skills
Ability to manage multiple shipments and accounts simultaneously in a fast-paced environment
Proficiency in CRM systems and logistics software platforms

Skills

Mandarin
English
Spanish
Cross-cultural communication
Relationship management
Attention to detail
Operational accuracy
Proactive mindset
Ownership of accounts
Ability to navigate ambiguity
Logistical challenge resolution
Commercial awareness
Client growth mindset

Location

Remote

Work Type

Full-Time
Remote

Experience Level

1+ years of experience

Salary/Compensations

$2,500 – $3,500 USD per month

About the Company

Be part of a growing, international logistics company with strong exposure to China–LATAM trade lanes
Work in a dynamic environment where your impact on client success is highly visible
Collaborate with a global team across multiple time zones