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About the Role

As a Case Manager working with Bronx Family Network in a DHS shelter within NYC, your role is to provide comprehensive support to residents, including needs assessment, case management, and crisis intervention. The Case Manager also plays a crucial role in connecting clients with community resources and advocating for their well-being. You will help clients address their needs and transition to permanent housing through direct service or referrals.

Responsibilities

• Conduct assessments to determine client needs and develop individualized Independent Living Plan (ILP).
• Provide ongoing case management support.
• Conduct weekly/bi-weekly ILP with clients and document meetings in CARES within 48 hours.
• Conduct weekly/bi-weekly unit inspections and document/upload into CARES.
• Check and respond to work-related emails daily.
• Assist and accompany clients with housing search, viewings, job search, and opening their PA case.
• Maintain written and oral communication of incidents per policies in CARES.
• Ensure accurate and timely documentation of client information, including intake forms and progress notes.
• Connect clients with appropriate community resources and advocate for their needs.
• Educate clients on topics such as budgeting, landlord-tenant relations, and healthy living practices.
• Adhere to shelter policies, DHS and OTDA regulations, and reporting requirements.
• Work closely and effectively with shelter staff and other service providers.
• Manage a caseload of 20-25 cases and keep accurate records.
• Assist clients with referrals to medical/human services providers.
• Perform general administrative functions such as answering phones, completing reports, and serving food.
• Report any problems to the shelter director.
• Perform other related duties as assigned or requested by the shelter director.
• Collaborate with co-workers, supervisors, and interdepartmental staff.
• Respond to the practical, emotional, and spiritual needs of residents and staff.
• Adjust priorities for emergencies and keep supervisors informed of important developments.

Requirements

• Bachelor’s degree in a relevant field (social work, psychology, or human services) from an accredited Institution.
• Minimum 2 years of Case Management Experience.
• Experience working with homeless or underserved populations.
• Familiarity with community resources.
• Familiarity with local housing resources, public benefits, and community based services.
• Proficiency in Microsoft Office and CARES case management software.
• Ability to sit and/or stand for long periods.
• Ability to walk the building and go up the stairs in the event of an emergency.
• Speaking and hearing ability sufficient to communicate effectively by phone or in person.
• Vision adequate to observe video surveillance, read correspondence, computer screens, forms, etc.
• Ability to travel using public transportation to other BXFN offices or other facilities.

Skills

• Excellent oral and written communication skills.
• Organizational skills.
• Time management skills.
• Bilingual (English/Spanish) preferred.

Location

• Bronx, NY 10457

Work Type

• Full Time
• Onsite

Experience Level

• Minimum 2 years of Case Management Experience

Education Level

• Bachelor’s degree in a relevant field (social work, psychology, or human services)

Salary/Compensations

• $24.03 - $24.03 Hourly

About the Company

• BXFN is an equal-opportunity employer.

Equal Opportunity

• BXFN is an equal-opportunity employer.