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About the Role

The Medicaid and CHIP Services (MCS) Long-term Services and Supports (LTSS) Special Projects Team Manager V, under the direction of the Director of Program Policy, performs advanced managerial work overseeing daily operations and activities of Medicaid and CHIP program policy work. This position leads a team of approximately nine program specialists responsible for complex program policy related to consumer directed services, person-centered planning, and the CMS Home and Community-based Services (HCBS) Settings Rule. This position offers constant learning opportunities and a chance to impact LTSS provided to individuals receiving Medicaid or CHIP services within a collaborative and supportive working environment.

Responsibilities

Recruits, hires, and trains staff
Establishes goals and standards for the team
Evaluates staff progress toward meeting goals
Identifies problems and develops effective solutions
Regularly interacts and works with internal and external stakeholders
Works collaboratively across MCS to identify innovative and effective solutions for individuals receiving services and staff
Plans, assigns, and provides direction to the staff in the unit
Provides guidance and oversight for staff activities such as development of complex healthcare policy; implementation of federal and state laws and rules; and creation of decision documents for executive leadership, stakeholder presentations, Texas Administrative Code rule amendments, state plan amendments, contract amendments, reports, requests for proposals, and responses to legislative, provider, and stakeholder requests for information
Assists staff with negotiations and problem-solving
Reviews and approves staff work products in accordance with MCS policies and procedures
Establishes goals and standards for the team and monitors progress for meeting goals and standards
Ensures development and timely submission of program policy deliverables
Oversees the allocation of staff resources to achieve timely program policy outcomes and meet measurable goals; monitors and evaluates the effectiveness and efficiency of staffing levels
Manages and hires staff for the unit in accordance with HR policy and MCS policies and procedures
Motivates staff through positive and constructive feedback and identifies and helps plan opportunities for staff professional development
Identifies staff performance issues early and addresses them appropriately with the involvement of the Director
Tracks, monitors, and keeps Director informed of team activities, staff workload, and emerging issues requiring escalation
Identifies areas of needed change and makes recommendations to the Director to improve operations
Represents the agency and Medicaid and CHIP Services department at meetings, conferences, committee meetings, workgroups, panels, stakeholder meetings, legislative hearings, and other forums
Works with and speaks to community, advocacy, and professional groups to coordinate initiatives, improve programs, provide technical assistance, identify needs, and resolve issues
Presents complex materials in understandable formats
Performs other duties as assigned

Requirements

Bachelor’s degree from an accredited four-year college or university and five years’ full-time work experience in the health and human services field
A master’s degree may substitute for up to two years of work experience
Supervisory experience, team lead experience, or experience in a role such as a senior advisor
Experience in Medicaid and CHIP Services, including LTSS
Five years' full-time experience performing consultative, supervisory, managerial, professional, or technical work during which the applicant regularly analyzed work problems from an administrative aspect and interpreted complex written material
Excellent writing and interpersonal skills
Thrives in a fast-paced environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy

Skills

State and federal Medicaid and CHIP or other health care-related laws and regulations
Project and program management principles and practices
Principles and practices of public administration and management
Analyzing, evaluating, and interpreting complex written material
Managing multiple, sometimes conflicting, priorities without jeopardizing deadlines or system milestones
Effective verbal and written communication, including adjusting communications to fit the intended audience
Establishing and maintaining productive and credible working relationships both internally and externally
Using Microsoft Office Suite
Lead development of Medicaid and CHIP Services program policy, contractual requirements, and rules in the Texas Administrative Code
Plan, assign, prioritize, supervise, and evaluate the work of others
Hire and train staff
Identify problems, evaluate alternatives, and devise and implement sound solutions related to complex policy issues
Take initiative and be resourceful
Think creatively and support creative thinking in others
Perform well in a team environment, including working collaboratively to accomplish objectives
Provide leadership that promotes teamwork and motivates staff
Produce accurate, high-quality results
Negotiate with individuals and groups, develop professional networks, and identify the internal and external dynamics that impact the work of the organization
Work independently with minimal supervision

Location

AUSTIN

Work Type

Full time
Telework may be available

Experience Level

Advanced (senior level)
Five years' full-time work experience in the health and human services field
Supervisory experience
Team lead experience
Experience in a role such as a senior advisor
Five years' full-time experience performing consultative, supervisory, managerial, professional, or technical work

Education Level

Bachelor’s degree
Master’s degree may substitute for up to two years of work experience
Master’s degree in public health, social work, public affairs, or public administration

Salary/Compensations

$6,377.50 - $10,785.83 Monthly

Benefits

100% paid employee health insurance for full-time eligible employees
Defined benefit pension plan
Generous time off benefits
Numerous opportunities for career advancement
Leadership commitment to invest in and foster your professional growth and career advancement
Federal Public Service Loan Forgiveness Program eligibility

About the Company

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans.
At HHSC, contributions matter, and they support employees at each stage of their life and work journey.
Additional information about the programs this position supports can be found in the 2024 edition of the Texas Medicaid Pink Book.
HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program.

Equal Opportunity

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability.
All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position.