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About the Role

The Field Service Technician performs client-site installation, service, and maintenance on company-manufactured and/or distributed equipment within assigned regional areas. The role provides technical support for diagnosing equipment operational and/or technical issues, ensuring all responsibilities comply with health, safety, compliance, and regulatory guidelines.

Responsibilities

• Performs all assigned equipment installation, service, and/or maintenance in compliance with company policies and procedures.
• Provides high-level technical in-service support for cross-divisional teams and/or customers.
• Handles confidential patient and/or health information in compliance with company policies, HIPAA, and other regulatory requirements.
• Ensures data accuracy and integrity within applicable systems throughout the documentation process of all completed services.
• Processes applicable documentation and corresponding parts in compliance with company policies and procedures.
• Maintains field service inventory in compliance with management recommendations, ensuring accountability for assigned inventory.
• Maintains assigned company vehicle, credit card(s), and other business accounts in compliance with company policies and procedures.
• Contributes to the improvement of ongoing operations to maximize efficacy and efficiency in alignment with company goals.
• May provide cross-coverage of additional regional areas to meet business needs.
• Assists with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Participation in District On Call Technician (DOCT) and National After Hours On Call Technician (NACT) call rotations is required.
• Available for inclusion in a rotating 24-hour call coverage schedule.
• Available to work overtime as required.
• Exposure to bloodborne pathogens and/or hazardous materials is possible.
• Routinely lift and/or move up to 70 pounds.
• Extensive travel may be required.

Requirements

• Minimum 4 – 6 years of related experience.
• Valid driver’s license required.
• Prior experience in a dialysis and/or hospital environment preferred.
• Strong computer skills with demonstrated proficiency in word processing, spreadsheet, database, and email applications.
• Excellent customer service skills to successfully handle confidential information with professionalism, discretion, and tact.
• Strong oral and written communication skills to effectively communicate with diverse audiences.

Skills

• Technical support
• Equipment installation
• Service and maintenance
• Diagnosis of operational and/or technical issues
• Health and safety compliance
• Regulatory compliance
• HIPAA compliance
• Data accuracy and integrity
• Inventory management
• Vehicle maintenance
• Customer service
• Confidential information handling
• Professionalism
• Discretion
• Tact
• Oral communication
• Written communication
• Word processing
• Spreadsheet applications
• Database applications
• Email applications

Location

• Client-site
• Assigned regional area(s)

Work Type

• Full-time
• On Call
• Overtime

Experience Level

• 4-6 years of related experience

Education Level

• High School Diploma required
• Associate’s Degree desirable
• Bachelor’s Degree strongly preferred

Salary/Compensations

• $26.00 - $44.00 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Parental leave
• Potential for performance-based bonuses

About the Company

• Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

Equal Opportunity

• Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.