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About the Role

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and fully met. This role may provide guidance to less experienced representatives or support specific customers.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiates sale and purchase prices to influence gross profit within defined parameters.
• Adjusts non-contract customer pricing to meet competitive demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Orders items to maintain appropriate inventory levels for customers.
• Places orders up to $5,000 per line and $10,000 per purchase order without approval.
• Expedites backorders, pulls inventory, and prepares orders for shipment.
• Sources products from branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• Handles customer returns.
• Supports specific customers.
• Assists less experienced Customer Service Representatives with locating items and resolving problems.
• Performs other duties as assigned.

Requirements

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Skills

• Reliability
• Organization
• Attention to detail
• Excellent communication skills (written, verbal, listening)
• Ability to multi-task
• Time management skills
• Strong computer skills
• Strong negotiation skills
• Basic product knowledge

Experience Level

• 3-5 years of related experience

Education Level

• High school diploma or GED

Salary/Compensations

• Base pay range not specified, total compensation determined by factors such as geographic location, skills, education, and/or experience.

Benefits

• Healthcare coverage options
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay

About the Company

• Motion Industries offers an excellent benefits package.

Equal Opportunity

• GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
• GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.