Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Oversee operations for the Bank and Broker Dealer International (BBDI) team, focusing on optimization and driving efficiency. This role is part of the BBDI Executive Leadership Team (ELT) with ownership of direct and matrixed operations.

Responsibilities

• Serve as a member of the BBDI ELT with ownership of all direct and matrixed operations.
• Deliver against business operational expense and risk strategic objectives.
• Set internal department SLAs and KPIs and ensure adherence.
• Provide operational support to internal sales and support functions.
• Provide meaningful operational qualitative and quantitative executive reporting to GM.
• Own, provide direction, and oversee all BBDI operational governance forums.
• Test and provide executive sign-off for all operational-related change.
• Maintain a culture of transformation for operations by improving automation opportunities to scale the business.
• Oversee and direct outsourced operations, working closely with relevant senior leaders to drive service delivery excellence across end-to-end processes and platforms.
• Ensure the organization meets and exceeds financial goals; partner with supporting functions to identify opportunities and optimize operational expenses.
• Implement robust internal controls and compliance procedures to ensure operational integrity and regulatory compliance.
• Ensure the compliance environment can rapidly adapt to continually changing client and market needs.
• Identify operational risks and develop strategies to mitigate them.
• Own the operational risk register and oversee DR/BCP.
• Act as BBDI BISO and coordinate with corporate risk, internal and external audit teams as and when required.
• Lead, direct, and set objectives for all direct and matrixed operational functions.
• Build talent development and retention programs; implement succession planning for key roles; create dynamic diverse teams.
• Drive compliance with applicable laws, rules, and regulations, adhering to corporate policy, and applying sound ethical judgment regarding personal behavior, conduct, and business practices.
• Create accountability for those who fail to maintain these standards.
• Own, manage, and report issues.
• Promote transparency and effectively supervise the activity of others to do the same.

Requirements

• Have a broad knowledge and proven expertise in exceptional communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels in a matrixed environment.
• Possess in-depth understanding of global and local custody ecosystems related to Proxy and/or Asset Services.
• Demonstrate proven experience in a senior leadership role involving global highly matrixed teams.
• Show proven ability to manage and execute large operational offshoring projects.
• Have knowledge of relevant industry regulations and compliance requirements.

Skills

• Communication skills
• Interpersonal skills
• Relationship building
• Stakeholder influence
• Global and local custody ecosystems (Proxy/Asset Services)
• Operational offshoring project management
• Industry regulations
• Compliance requirements

Location

• Hybrid

Work Type

• Hybrid

Experience Level

• Senior leadership

Education Level

• University honors degree preferred
• Professional finance, legal and/or regulatory qualifications desirable

About the Company

• At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
• We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
• We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Equal Opportunity

• As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.