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About the Role

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. This role is integral to all digital initiatives including BOPIC, Curbside, Express Pay, and Ship from Club.

Responsibilities

• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity, leading with the member in mind to address all concerns and escalate appropriately.
• Ensure a safe and positive environment for members and colleagues.
• Embrace inclusion and diversity by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility.
• Innovate and adapt to changing environments.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Greet, Anticipate, Appreciate (GAA) members.
• Provide Fast, Friendly service.
• Ensure Full, Fresh, Clean club standards.
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver a Grand Opening look daily.
• Maintain a clean and organized environment, inside the OMNI Space.
• Organize member orders in bin storage based on gold standards.
• Regularly clean and maintain storage bins based on safety standards.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and positive business impact.
• Process member purchases by pulling merchandise from a pick list.
• Utilize a handheld scanner device (RF) to pick orders from the sales floor.
• Use handheld scanner device (RF) to verify merchandise.
• Move merchandise from sales floor to staging area.
• Communicate problems with inventory and/or equipment.
• Communicate expired or short-dated items included on pick list.
• Communicate with club team when merchandise needs to be replenished.
• Work with the team to have merchandise pulled from the reserve area to avoid sales floor replenishment.
• Ensure all orders are picked in a timely manner to meet productivity requirements.
• Work with a high level of urgency to ensure deadlines are met, including key performance indicators.
• Follow operational efficiencies, processes, and productivity standards with adherence to established SOP for BOPIC, Curbside, and Ship from Club.
• Take responsibility for individual performance and work with club leadership on performance when metrics are not met.
• Securely package orders in accordance with standard operating procedures.
• Ensure the SFC area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and determine how to handle them (via DDR or Membership desk).
• Maintain all club policies and procedures, including adhering to proper dress code standards.
• Meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Requirements

• Previous order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Skills

• BOPIC
• Curbside
• Express Pay
• Ship from Club
• RF scanner
• Inventory management
• Customer service
• Teamwork
• Communication
• Problem-solving
• Adaptability

Work Type

• Full-time

Salary/Compensations

• $18.25 - $21.90

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
• Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan with 15% discount

About the Company

• BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
• Our team is built on purpose and opportunity.
• At BJ’s Wholesale Club, our team members are at the heart of everything we do.
• We offer a comprehensive benefits package designed to support your health, well-being and future.