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About the Role

Corporate Risk Operations helps protect and enhance stakeholder value by enabling effective risk management practices across business segments. As part of this team, you will help drive change, innovation and operational excellence. You will support risk management practices, contribute to digital solutions, including AI-enabled initiatives, and help the team deliver practical improvements in a fast-changing environment.

Responsibilities

Lead and facilitate requirement discovery sessions with stakeholders, ensuring scope, objectives, assumptions, dependencies, risks and success criteria are clearly understood and documented.
Elicit, analyze, validate and communicate business, functional, non-functional, data, reporting and compliance requirements in a clear and practical way.
Partner with the Product Owner to define, refine and prioritize Agile backlog items, including epics, user stories, acceptance criteria, dependencies, business value and release considerations.
Support Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, retrospectives, backlog refinement and roadmap discussions.
Use Agile techniques such as user story mapping, personas, story point estimation, process mapping and prioritization frameworks to support alignment and delivery quality.
Translate business needs into data attributes, source-to-target mapping considerations, reporting needs, data validation expectations and data quality requirements, where applicable.
Analyze business processes, systems, data flows and operational challenges to identify opportunities for improvement, optimization, automation and innovation.
Develop recommendations and options to address complex business challenges while balancing risk, compliance, stakeholder impact, operational feasibility and delivery capacity.
Work with business users, peers, vendors, technology partners and leaders to plan, implement, test, roll out and support new or enhanced applications and processes.
Review and contribute to high-level designs, test strategies, test plans, user documentation, training material and rollout plans to ensure alignment with business requirements and desired outcomes.
Triage business requests, gather high-level estimates or sizing input, maintain visibility into priorities and support regular huddles to track and allocate work.
Identify gaps, risks, interdependencies and decision points, document mitigation strategies and escalate issues or decisions in a timely and structured way.
Maintain and organize the delivery backlog in JIRA or equivalent tools.
Write, review and interpret epics, user stories, acceptance criteria, business rules, data requirements and implementation notes.
Prepare concise updates on progress, risks, blockers, decision needs and upcoming priorities.
Help ensure backlog items reflect measurable business outcomes, customer impacts, compliance expectations, operational readiness needs and delivery dependencies.
Facilitate alignment between the Product Owner, business stakeholders and delivery teams by clarifying expectations, challenging assumptions and recommending practical alternatives.
Create and update JIRA automation rules and AI agents to help improve productivity with business stakeholders, delivery teams and other key partners.
Support budget and expense tracking by helping monitor performance, reporting variances and providing explanations where needed.
Contribute to application risk assessments, risk-based testing, control documentation and operational readiness activities, as required.
Work with data enablement and technology partners to understand data lineage, database concepts, source-to-target mapping, data validation and data quality considerations.
Use data, process evidence, stakeholder feedback and system behaviour to develop clear insights and communicate findings to both technical and non-technical audiences.
Support data transformation, reporting, dashboarding, analytics and digital solution initiatives that contribute to Corporate Risk Operations outcomes.

Requirements

5 or more years of progressive experience as a Business Analyst, Business Systems Analyst, in a Product Owner support role or in a similar role with increasing responsibility.
7 or more years of related experience is preferred for data-heavy or complex delivery environments.
A bachelor’s degree, college diploma or equivalent practical experience.
Experience working in Agile environments such as Scrum, Kanban or SAFe, including Agile ceremonies, backlog refinement, prioritization and iterative delivery.
Hands-on experience using JIRA or equivalent Agile delivery tools, including writing or interpreting epics, user stories, acceptance criteria and backlog status information.
Experience working with cross-functional teams, including business users, vendors, development, QA, project managers, data enablement and technology partners.
Strong interpersonal, facilitation and relationship-building skills, with the ability to communicate clearly with technical and business audiences.
Strong analytical and problem-solving skills, including the ability to assess root causes, identify gaps, develop recommendations and communicate practical options.
Ability to adapt to changing requirements, priorities and delivery constraints while maintaining clarity, transparency and momentum.
Working knowledge of risk management, compliance expectations, operational controls, data quality, reporting, or financial services or insurance business processes is an asset.
Experience in third-party risk management, technology and cyber risk management, Archer, ServiceNow, risk operations, operational risk, control management or related enterprise risk areas.
Experience with data visualization, analytics, reporting, dashboard development, data lakes, data warehouses, source-to-target mapping, SQL or data validation.
BA, BSA, BSC, CBAP, PMI-PBA, Agile, Scrum, Kanban or SAFe training or certification, or equivalent practical experience with these concepts.
Experience supporting AI, automation, workflow, digital transformation or process optimization initiatives.
Experience with stakeholder management, customer communication, matrix organizations, vendors and multi-site virtual teams.

Skills

Risk management
Operational controls
Business analysis
Data lineage
Database concepts
Source-to-target mapping
Data validation
Data quality
Data transformation
Reporting
Dashboarding
Analytics
Digital solutions
AI-enabled initiatives
Agile
Scrum
Kanban
SAFe
JIRA
User story mapping
Process mapping
Stakeholder management
Third-party risk management
Technology risk management
Cyber risk management
Archer
ServiceNow
Risk operations
Operational risk
Control management
Enterprise risk
Data visualization
Data lakes
Data warehouses
SQL
AI
Automation
Workflow
Process optimization
Customer communication
Matrix organizations
Vendor management
Multi-site virtual teams

Location

Hybrid

Work Type

Hybrid

Experience Level

Senior
5+ years
7+ years preferred

Education Level

Bachelor's degree
College diploma
Equivalent practical experience

Salary/Compensations

80,000 - 128,000

Benefits

Discretionary incentive plans
Sales incentive plans (for certain sales-focused roles)

About the Company

Sun Life is driven by its Purpose: helping Clients achieve lifetime financial security and live healthier lives.
Values: caring, authentic, bold, inspiring, and impactful.
Offers the opportunity to contribute to meaningful risk operations work, support change and innovation, and collaborate with partners across business, data, technology and delivery teams.
This role offers the opportunity to help improve processes, strengthen operational readiness and support solutions that create value for Sun Life and its Clients.

Equal Opportunity

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.