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About the Role

As a hospitality services company, Towne Park's commitment is to create smiles by delivering exceptional experiences. Working with us offers an opportunity to impact millions of patients, visitors, and guests. Every day presents a new chance to brighten someone's day and make a difference.

Responsibilities

• Provide exceptional hospitality services to guests in an attentive, friendly, and efficient manner.
• Park and retrieve guest vehicles promptly and safely.
• Assist guests with luggage, including delivery and pick-up during arrival and departure.
• Maintain a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Acknowledge and greet guests within five feet with a professional and friendly demeanor.
• Use guest last names during interactions.
• Use the salutation of the day and welcome guests to the location.
• Practice proper phone etiquette.
• Post up in designated areas when not completing tasks.
• Park and retrieve vehicles while driving slowly and cautiously.
• Assist guests with bell services and luggage storage as needed.
• Open all vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries.
• Provide guests with information about outlets, meeting rooms, facility amenities, and local attractions.
• Deliver messages, items, and/or guest amenities as requested.
• Shuttle guests to appropriate approved locations.
• Explain parking rates and retrieval procedures to guests upon arrival.
• Issue claim checks only after receiving vehicle keys.
• Collect claim checks from all guests prior to issuing keys.
• Complete and maintain all ticket information, including key tag, guest folio, vehicle location, damage survey, and claim check receipt.
• Record the location of all parked vehicles on key tags.
• Calculate and collect revenue for vehicles when needed.

Requirements

• High school diploma or general education degree (GED).
• Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work.
• One (1) month related experience and/or training; OR equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.

Skills

• Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10s and 100s.
• Ability to perform calculations using units of American money.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.
• Ability to operate a manual transmission is highly desirable.
• Ability to perform parallel parking.

Work Type

• Night shift
• Overnight

Experience Level

• 1 month related experience

Education Level

• High school diploma or GED

Salary/Compensations

• $17 per hour plus tips plus shift differential for overnight

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

About the Company

• Towne Park is a hospitality services company committed to creating smiles by delivering exceptional experiences.
• The company impacts millions of patients, visitors, and guests.
• Towne Park is a place where you can make a difference and create smiles every day.