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About the Role

The Peer Support Worker supports the collaboration between LOFT and Central Toronto - Youth Wellness Hub ON (YWHO). This role involves working with community partners, providing 1:1 peer support, and co-facilitating groups for youth.

Responsibilities

• Provide community-based support by accompanying clients to appointments and helping them access local resources and services.
• Build supportive relationships with clients, offering guidance, encouragement, emotional support, and assistance with goal setting and problem solving.
• Promote client safety, wellness, recovery, and independence through individualized support and positive role modeling.
• Facilitate and co-facilitate mental health, recovery, and treatment-focused groups and support drop-in programs across various community locations.
• Collaborate with program staff, caseworkers, and community partners to ensure coordinated and effective client care.
• Assist with referrals and maintain up-to-date knowledge of community resources and support services.
• Contribute to program development, implementation, and continuous improvement initiatives.
• Attend training sessions, team meetings, and regular supervision to support professional growth and service quality.
• Support program operations, including setting up and dismantling group activities and maintaining clean, welcoming program spaces.

Requirements

• Completion of Peer Support Training or a related certification.
• Experience/knowledge of mental health and addiction service systems, and community-based supports.
• Solid working experience in peer support counselling and recovery principles.
• Strong interpersonal communication, problem-solving, conflict-resolution, goal-setting abilities and relationship-building skills.
• Ability to work effectively both independently and collaboratively within a team environment.
• Proficient in the use of computers and standard workplace software applications.
• Flexible, adaptable, and able to respond to changing program and client needs.
• Walk up and down stairs, physically able to assist client with daily living activities.
• 10-20% travel to different locations with transit and/or own vehicle, outdoor travel.
• Lifting objects up to 50lbs.
• Support required during evenings and Saturdays.
• A satisfactory vulnerable sector check (VSC) is required.

Skills

• Interpersonal communication
• Problem-solving
• Conflict-resolution
• Goal-setting
• Relationship-building
• Computer proficiency
• Standard workplace software applications

Location

• Toronto, ON

Work Type

• Onsite

Education Level

• Completion of Peer Support Training or a related certification

Salary/Compensations

• $25.01/hr

Benefits

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

About the Company

• LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness.
• Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind.
• LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
• LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
• We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
• LOFT’s vision is that together, we can all live successfully in our community.
• Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity.
• LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.

Equal Opportunity

• LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
• LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
• Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.