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About the Role

The Guest Service Agent ensures smooth check-in/check-out, maintains accurate guest records, and provides outstanding guest services. This role supports front office operations, handling inquiries, payments, and reservations to ensure high guest satisfaction.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using property management systems.
• Compute bills, collect payments, and make change for guests.
• Perform basic bookkeeping tasks, such as balancing cash accounts.
• Issue room keys and provide necessary instructions to bell attendants.
• Review accounts and charges with guests during the check-out process.
• Post charges for rooms, food, beverages, and services to ledgers manually or via computer systems.
• Transmit and receive guest messages using telephones or switchboards.
• Coordinate with housekeeping and maintenance staff to address guest-reported issues.
• Make and confirm reservations for guests.
• Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.

Requirements

• Previous experience in a hotel front desk or guest service role preferred.
• Strong customer service and communication skills to interact effectively with guests and staff.
• Proficiency in using property management systems and basic office software (e.g., Word, Excel).
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving abilities to resolve guest issues efficiently.
• Strong organizational skills with attention to detail in managing guest reservations and records.
• Ability to work independently and follow established hotel policies and procedures.

Skills

• Customer service
• Communication
• Property management systems
• Office software (Word, Excel)
• Cash handling
• Bookkeeping
• Problem-solving
• Organizational skills
• Attention to detail

Location

• Flushing, New York

Work Type

• Full-time

Salary/Compensations

• $21.00

Benefits

• Medical
• Dental
• Vision
• PTO
• 401(k) matching
• Wellness support
• Life coverage
• Disability coverage
• Savings accounts
• Tuition aid
• Travel perks
• Lodging perks

About the Company

• Stonebridge is committed to equal employment opportunities.

Equal Opportunity

• We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
• All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
• Reasonable accommodations will be made for disabled team members.
• Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.