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About the Role

This role provides technical support across the organization, ensures the availability and security of systems and data, and contributes to continuous improvements in IT infrastructure.

Responsibilities

• Provide technical support to staff in the use of workstations, phones, printing, scanning, and software applications.
• Respond to technical support requests; ensure tickets are acknowledged, prioritized, logged, and updated according to service levels.
• Research issues, determine effective solutions, resolve problems, and document resolutions to support continual service improvement.
• Support upgrades of hardware, operating systems, applications, and technology-based projects.
• Assist with server patching, device patching, and related backend system maintenance.
• Diagnose, troubleshoot, and resolve issues; escalate and work with vendors as needed.
• Collaborate with the team on issues, changes, and suggestions and maintain inventory as required.

Requirements

• 3-5 years of experience supporting IT systems in a similar technical environment.
• Strong understanding of Active Directory, with experience managing users, computers, and network resources.
• Experience supporting Microsoft 365 suite, Exchange Online (Shared Mailboxes, Distribution Lists, Mail Flow), Teams, SharePoint Online, OneDrive for Business.
• Experience working with Microsoft Azure/Entra ID, VM Management, Conditional Access, Role-Based Access Control (RBAC), MFA, Privileged Identity Management (PIM), Single Sign-On (SSO), etc.
• Experience working with any service management tools such as ServiceNow, Remedy, or Jira.
• Experience working in a ITIL based environment (Incident Management, Service Request Management, Escalation Management, SLA Adherence).
• Experience in vulnerability remediation and third-party application patching using Patch My PC or comparable patch management tools (e.g., SCCM/Intune integrations) is considered an asset.
• Experience in PowerShell/Bash scripting is considered an asset.
• A demonstrated expertise in Windows desktop administration, along with knowledge and familiarity with Linux, Windows server administration, and MacOS administration.
• Strong problem-solving and communication skills.
• Demonstrates adaptability and takes initiative to drive results in a dynamic work environment.

Skills

• Active Directory
• Microsoft 365
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Microsoft Azure/Entra ID
• VM Management
• Conditional Access
• Role-Based Access Control (RBAC)
• MFA
• Privileged Identity Management (PIM)
• Single Sign-On (SSO)
• ServiceNow
• Remedy
• Jira
• ITIL
• Incident Management
• Service Request Management
• Escalation Management
• SLA Adherence
• Patch My PC
• SCCM
• Intune
• PowerShell
• Bash scripting
• Windows desktop administration
• Linux administration
• Windows server administration
• MacOS administration

Experience Level

• 3-5 years

Education Level

• Post-secondary education in a Computer Science program, IT program, or similar

Salary/Compensations

• $73,200.00-$86,100.00

Benefits

• Competitive compensation
• Exceptional benefits
• Opportunities to learn and master skills
• Total Rewards program
• Flexible work arrangements
• Comprehensive benefits
• Wellness incentives
• Defined benefit pension plan

About the Company

• At CAAT, we’re passionate about what we do.
• We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands.
• Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life.
• We believe innovation, passion, and purpose are ingredients for a great work environment.
• We’re incredibly proud of our people and the remarkable impact they have as catalysts for change.
• We’re committed to attracting and keeping great talent.
• We’ve built a lively environment where creativity and open communication thrive.
• It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.
• You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
• If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you.

Equal Opportunity

• No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers.
• DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.
• CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at hr@caatpension.ca or call Human Resources at 416-673-9000 for assistance.