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About the Role

This position performs all aspects of human animal care duties to ensure animal safety and well-being, and provides quality customer service by assisting the public with information regarding Animal Services' policies, programs, and procedures.

Responsibilities

• Cleans, disinfects, and maintains shelter areas.
• Feeds, waters, bathes, dips, and exercises animals.
• Provides humane sheltering services in compliance with State minimum standards and shelter policies.
• Safely and humanely handles animals of unknown health and temperament.
• Assists in monitoring the medical/behavioral status of animals and performs related health care activities.
• Contributes to programs and services that support the shelter’s live outcome goal.
• Loads dead animals onto trucks.
• Ensures the safety of animals and people in the shelter.
• Accurately maintains all required records in the shelter’s database.
• Provides information to the public.
• Assists in unloading trucks, stocking shelter areas, and storing materials.
• Assists in preparation, transport, and documentation of specimens for rabies testing.
• Maintains facility and grounds in a clean, neat, and organized manner.

Requirements

• Graduation from an accredited high school or equivalent, plus six (6) months of work experience.
• Demonstrated experience working in a fast paced, high stress environment with competing priorities.
• Demonstrated experience providing excellent customer service to both internal and external customers and de-escalating conflicts.
• Demonstrated attention to detail relating to cleaning, disinfecting, and reporting changes in dogs’ behavior or medical concerns.
• Demonstrated experience in an animal-related field, including animal husbandry, health, and basic care.
• Demonstrated experience with 50+lbs dogs with behavioral issues.
• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of applicable processes, techniques and principles.
• Knowledge of animal services and related programs.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to adhere to disease management and safety protocols.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.
• Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.
• Must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses.
• A Criminal Background check (CBI) will be conducted.
• Use of tobacco products and/or e-cigarettes is not permitted on any APH/AAS worksite – including construction sites, parking lot, or in any personal vehicle located on the premises.

Skills

• Skill in safely handling animals, including those with unknown temperament.

Location

• Austin Animal Center, 7201 Levander Loop, Bldg. A, Austin, TX 78702

Work Type

• Onsite
• Essential Employee

Experience Level

• Six (6) months of work experience

Education Level

• Graduation from an accredited high school or equivalent

Salary/Compensations

• $22.05 - $24.26

Benefits

• Low-cost medical, dental, vision
• Paid leave
• Highly competitive retirement plan
• Training opportunities

About the Company

• Austin Animal Services’ mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets.
• At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities.
• Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites.
• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.
• By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

Equal Opportunity

• The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation.
• In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
• City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.