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About the Role

The CS Quality and Excellence team supports all local US sites operationally and Intel sites worldwide for customer quality engagement. This team defines and drives the quality improvement roadmap for the US region, focusing on four main pillars: Customer Quality, Service Quality Engineering, Service Quality Excellence, and Logistics Quality.

Responsibilities

• Support local CS teams with quality disturbances encountered in operations.
• Participate in daily disturbance review meetings to analyze quality issues.
• Define and implement corrective actions for quality disturbances.
• Drive structural follow-up for disturbances requiring upstream solutions.
• Collaborate with local service and/or UIR teams.
• Support RCA, 5xWhy, and 8D processes for technical and non-technical issues.
• Support local operations with follow-up on workmanship events.
• Take ownership for DOA intake to ensure proper material return standards.
• Track and ensure DOAs are driven to closure by the Central Quality Team.
• Develop and implement best-known-methods for optimized site-to-site performance.
• Improve service mix and structural issue documentation.
• Drive continuous improvement towards ASML’s performance and quality KPI targets.
• Collaborate with DOA and NMQ Program Managers.
• Provide understanding of DOA and NMQ hits.
• Support program managers in defining systematic/common root causes.
• Drive the quality mindset and training within the US region.
• Define and drive activities to increase CS engineers' awareness and quality mindset.
• Support the definition and push for Quality training.
• Perform GEMBAs with local teams to focus on Quality.

Requirements

• Bachelor degree with 2 years of relevant experience.
• Experience in the semiconductor industry.
• Experience in Professional Field Service Operations.
• Experience in Quality engineering.
• EUV, DUV and/or APPS experience required.
• Must be legally authorized to access controlled technology prior to beginning work.
• Qualified candidates must be legally authorized to access controlled technology prior to beginning work.

Skills

• Get things done mentality
• Able to analyze and draw conclusions from data or report information
• Strong communication and influencing skills
• Track record in process improvement/optimization
• Analytical thinking skills

Location

• US Region

Work Type

• Full-time

Experience Level

• 2 years of relevant experience

Education Level

• Bachelor degree

About the Company

• ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.
• ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.

Equal Opportunity

• It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.
• We recognize that inclusion and diversity is a driving force in the success of our company.