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About the Role

The Residential Sales Consultant III has in-depth knowledge of best practices and practical expertise in Outside Sales. Solves complex challenges by exercising judgement based on analysis of multiple sources and provides guidance to less experienced colleagues.

Responsibilities

• Present comfort options of residential HVAC and water heater products and services to new and established customers.
• Bolster the customer experience through a consultative sales approach focused on customer retention and satisfaction.
• Create relationships with prospective customers and referrals, as well as initiating calls to generate sales.
• Work collaboratively with technical team members, onsite, to promote and ensure a 100% customer satisfaction experience.
• Remain up to date on the latest industry trends, service methods, systems, and technology available within the market and the business.

Requirements

• 4+ years experience and a bachelor’s degree or related professional sales certifications preferred.
• Prior sales experience, with a preference for experience with direct selling to consumers.
• Strong selling and business-development skills.
• Demonstrated ability to effectively communicate concepts to a variety of audiences.
• Demonstrated commitment to the delivery of high quality, customer-focused service.
• Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate them into business solutions the business can offer.
• Valid driver’s license with acceptable driving record.
• Ability to consistently demonstrate a positive attendance record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to meet physical demands - climb ladders and/or attic stairs, to maneuver in attics, basements, and crawl spaces to access HVAC units, in order to assess customer requirements and take measurements.

Skills

• Outside Sales
• Consultative sales approach
• Customer retention
• Customer satisfaction
• Relationship building
• Sales
• Business development
• Communication
• Customer service
• Interpersonal skills

Experience Level

• 4+ years

Education Level

• Bachelor's Degree

About the Company

• Service Experts Heating & Air Conditioning is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.

Equal Opportunity

• Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.