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About the Role

Sr. Director, Pharmacy Services & Virtual Care will be responsible for enabling the launch and ongoing success of Pharmacy Services programs. This role will lead the development and execution of the go-to-market strategy and ongoing business management of the Pharmacy Services portfolio to deliver a world-class health experience focused on quality patient outcomes. Additionally, this role is responsible for the strategy, product roadmap, growth, and business performance of the Virtual Care portfolio, partnering closely with the Digital Health and Clinical Operations teams. This is a people leadership role with direct reports.

Responsibilities

Lead the go-to-market launch and ongoing operations of our pharmacy services platform by working with cross-functional stakeholders to develop a coordinated release plan and support model.
Own the business strategy, product roadmap, growth, and portfolio performance for Virtual Care, partnering closely with Digital Health and Clinical Operations to identify new opportunities, deliver strategic initiatives, and evolve our virtual care offerings.
Identify, evaluate, and manage strategic partnerships that expand the Pharmacy Services and Virtual Care ecosystem and support enterprise healthcare priorities.
Develop multi-year portfolio strategies and business plans that support growth, improve patient outcomes, and advance the Pharmacy Services and Virtual Care vision.
Provide executive leadership for strategic initiatives by establishing governance, monitoring portfolio performance, managing risks, and communicating progress, financials, and recommendations to senior leadership and Executive stakeholders.
Work closely with the Health team to understand their product roadmaps and enablement / operations needs for deployment and sustainment.
Provide strategic oversight of the Pharmacy Services portfolio and virtual care by identifying operational risks, resolving complex issues, and partnering with Retail Operations and Enterprise Support teams to continuously improve customer and provider experiences across digital and in-store channels.
Represent the pharmacy services team and virtual care in cross-functional initiative alignment sessions to ensure appropriate strategic connections / experiences are made.
Lead the development of business cases, performance measurement frameworks, and analytics to inform strategic decisions, optimize portfolio performance, and identify growth opportunities.
Work closely with the Healthcare Innovation and Provider teams to ensure the support model for the digital platform extends effectively to key external partners and / or providers.
Lead the development and execution of the pharmacy services and virtual care communication plans; this includes working directly with Internal/External Communications, Government Relations and Professional Affairs teams to develop and present updates at department meetings, town halls, internal/external conferences, industry events, and other channels as required.

Requirements

3-5 years of relevant experience as a licensed Pharmacist.
7-10 years of relevant experience participating or leading large program rollouts and cross-functional teams in large enterprises.
Demonstrated experience developing business strategy, financial business cases, and executive-level presentations that influence investment and strategic decision-making.
Proven ability to drive results without authority through the creation and management of collaborative relationships at all levels of the organization.
Able to build and maintain strong working relationships with internal and external stakeholders; able to effectively communicate issues, actively engage and influence and work collaboratively as a team member.
Experience managing, engaging and coaching teams (both direct and indirect reports) to support them on their learning and career development plans.
Experience in a B2C product support environment specifically in such areas as: partnership management, product marketing, consulting, product management, loyalty, digital or equivalent experience.
Experience working in a regulated environment and collaborating with Legal, Regulatory and Professional Affairs teams and processes.
Strong commercialization and partnership management skills.
Strong organizational, interpersonal and communication skills; ability to interpret and present results (both written and verbal) in an engaging, meaningful way for internal users.
A creative thinker who is comfortable working with ambiguity, ability to multi-task, prioritize workload and work in a fast-paced environment.
Provides solutions by using imaginative approaches where constructive thinking and innovation are required.
Knowledge in financial analysis and modeling; ability to build financial business cases and reporting / analytics capabilities.
Extremely proficient in the use of Power Point, Excel, Word.

Skills

Pharmacy Services
Virtual Care
Digital Health
Clinical Operations
Go-to-market strategy
Business management
Product roadmap
Partnership management
Product marketing
Consulting
Product management
Loyalty programs
Financial analysis
Financial modeling
Business case development
Executive presentations
Cross-functional team leadership
Stakeholder management
Team coaching
B2C product support
Regulatory environment
Commercialization
Organizational skills
Interpersonal skills
Communication skills
Creative thinking
Problem-solving
Microsoft PowerPoint
Microsoft Excel
Microsoft Word

Location

243 Consumers Road, Toronto, Ontario, M2J 4W8

Work Type

Full time
Regular

Experience Level

Sr. Director
3-5 years of relevant experience as a licensed Pharmacist
7-10 years of relevant experience participating or leading large program rollouts and cross-functional teams in large enterprises

Education Level

University degree in Business, Healthcare, Finance or Marketing
MBA or equivalent Master degree is an asset

Salary/Compensations

$170,000.00 - $220,000.00 per year

Benefits

Purchase discount program
Competitive pay
Online learning through Academy

About the Company

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.
We’re committed to building our talented team who champion collaboration, kindness and inclusivity.
Join our team, and help recognize a healthy future for your career and for all Canadians.

Equal Opportunity

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.