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About the Role

Dime Commercial Bank (Dime) is hiring a Customer Service Associate (CSA) at its Westbury Branch in Long Island. The CSA will ensure accurate completion of customer requests and services, respond to inquiries promptly, and process routine bank transactions.

Responsibilities

• Process customer transactions accurately and efficiently, including deposits, withdrawals, transfers, money orders, cash advances, cashiers’ checks, and night drop bags.
• Reconcile cash drawer by proving cash transactions, counting and packaging currency and coins.
• Perform account services for all Dime customers.
• Respond to customer inquiries and provide in-depth knowledge of Dime products and services to offer appropriate solutions.
• Support Branch Manager's business development efforts through in-branch sales, phone, and direct mailing campaigns.
• Report under the Bank Secrecy Act (BSA), including Currency Transaction Report (CTR), Suspicious Activity Report (SAR), and Dime internal Suspicious Activity Tracking Report.
• Perform New Account and File Maintenance reviews to ensure data accuracy and integrity for SOX 404 purposes.
• Maintain current knowledge of bank regulatory requirements.
• Identify and service clients with consumer and commercial lending needs, referring them to the appropriate department.
• Make decisions within authorized limits (e.g., overdrafts, overrides, signature guarantees) in the absence of managers.
• Cross-train on both teller window and banking platform as needed.

Requirements

• High School Diploma or equivalent required.
• Minimum 1 year retail banking experience required.
• Cash-handling experience preferred.
• Excellent customer service skills.
• Advanced PC, Network, E-Mail, Director, Internet, Word Processing, Spreadsheet, and Transaction Research experience preferred.
• Strong problem-solving skills to effectively uncover and resolve customer issues.
• Thorough understanding of compliance and record keeping requirements.
• Attach a recent resume.

Skills

• Customer Service
• Problem-solving
• Compliance
• Record keeping
• PC
• Network
• E-Mail
• Director
• Internet
• Word Processing
• Spreadsheet
• Transaction Research

Location

• Westbury, Long Island

Work Type

• Full-time

Experience Level

• Minimum 1 year retail banking experience

Education Level

• High School Diploma or equivalent

Salary/Compensations

• $22 - $29 per hour

About the Company

• Dime Commercial Bank (Dime)