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About the Role

Adyen is seeking an experienced and motivated leader to manage a team of Implementation Engineers in North America, driving customer success through efficient and robust integrations. This role involves supporting strategic clients in solution design, integration, and go-live processes for complex projects.

Responsibilities

• Lead a team of implementation engineers to deliver excellent customer experiences and efficient customer go-lives with scalable integrations.
• Act as a sparring partner and escalation point for implementation managers, guiding them through complex projects and technical challenges.
• Foster an inspiring and collaborative team environment with open communication and feedback.
• Scale the team while maintaining Adyen's culture and values.
• Champion change and lead new initiatives.
• Drive continuous improvement by identifying effective current processes and leveraging insights for enhancement.
• Collaborate cross-functionally to advance the global Implementation Management organization.
• Define and execute strategic initiatives to achieve the function's OKRs.

Requirements

• Minimum of 2 years of experience building and managing a team of implementation managers, technical consultants, or solution engineers, including coaching, goal setting, and training.
• Experience with integration projects in a large global company within professional services, finance, retail, or general technology.
• Proven ability to drive global process change, establishing tools and procedures for operational success.
• Understanding of global organization dynamics and ability to build effective relationships with international teams.
• Adaptability to international time constraints for collaboration.
• Clear understanding of global commerce challenges and the components required for client success across regions.

Location

• Toronto

Work Type

• Office-first

Experience Level

• Managerial experience (at least 2 years)

Salary/Compensations

• $165,000-$225,000

About the Company

• Adyen provides a single solution for payments, data, and financial products, serving major clients like Meta, Uber, H&M, and Microsoft.
• Adyen is a financial technology platform focused on enabling customer ambitions through innovation and ethical solutions.
• The company fosters an environment of opportunity, support, and career ownership for its employees.
• Adyen teams tackle unique technical challenges at scale and solve them collaboratively.

Equal Opportunity

• Adyen is an equal opportunity employer.
• We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
• All information will be kept confidential according to EEO guidelines.