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About the Role
As a Customer Experience Specialist at Too Good To Go, you will be the primary contact for users, providing outstanding service through email and chat. You will handle priority situations with care, collaborate with the CX team to resolve issues, and act as a brand ambassador. You will also communicate user needs to internal teams and utilize the knowledge base for accurate responses.
Responsibilities
- Answer user inquiries through email and chat.
- Handle priority situations with a high level of care.
- Work closely with the wider CX team to resolve user issues.
- Act as a brand ambassador in all communications with users.
- Understand and communicate user needs and motivations to internal teams.
- Utilize the knowledge base and wider CX communication channels for accurate responses.
Requirements
- Some experience in a Customer Service-related role.
- Full written and verbal proficiency in Spanish and English.
- Ability to commit to 10-20 hours per week with flexibility to increase hours based on business needs.
- A first-class and inspiring communicator.
- Enjoys working with targets and KPIs and takes pride in performance.
- A team player who loves helping others, building positive relationships, and resolving conflicts.
- Detail-oriented individual able to stay focused through repetitive tasks.
Skills
- Customer Service
- Communication
- Conflict Resolution
- CRM (Zendesk, Salesforce, Hubspot, or SAP) - nice to have
Location
- Remote (within Texas)
Work Type
- Part-time
- Fully remote
Experience Level
- Customer Service-related role experience
Salary/Compensations
- $16/hour
Benefits
- Paid Time off (vacation and sick time)
- 100% Remote & Flexible work options
- Equipment provided (Mac)
- Training provided
- Home Office Stipend
About the Company
- Too Good To Go has an ambitious mission to inspire and empower everyone to fight food waste together.
- More than 1/3 of all food produced globally is wasted, impacting the planet and contributing to greenhouse gas emissions.
- The company operates a marketplace app connecting businesses with surplus food to consumers.
- Too Good To Go is a certified B Corporation.
- They create educational tools, explore new business solutions, and influence legislation to reduce food waste.
- The company is growing rapidly with over 120 million registered users and 180,000+ active partners across 20 countries.
- Together, users and partners have saved over 500 million meals from going to waste.
Equal Opportunity
- We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
- We are committed to a culture where all of us belong.
- We strongly believe we all excel and are more creative when we’re allowed to be ourselves.