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About the Role

The Chief Information Officer (CIO) is a senior-level professional responsible for leading the firm’s technology strategy, governance, innovation, operations, and overall technology portfolio. The CIO aligns technology investments with business objectives and ensures secure, reliable, cost-effective, and innovative technology solutions that support attorneys, staff, and clients.

Responsibilities

• Develop and execute a technology strategy aligned with the firm's strategic goals and growth initiatives.
• Serve as a trusted advisor to firm leadership on technology investments, innovation, risk, and emerging technologies.
• Identify opportunities to improve legal service delivery, operational efficiency, and client experience through automation, artificial intelligence, and other technology solutions.
• Direct enterprise technology operations, including infrastructure, networks, cloud services, telecommunications, cybersecurity oversight, enterprise applications, data management, and end-user support.
• Ensure the performance, reliability, scalability, and availability of firm technology systems.
• Establish service standards, performance metrics, and continuous improvement practices.
• Lead major technology implementations, upgrades, integrations, and modernization initiatives.
• Provide executive oversight of the firm's information security, privacy, and risk management programs.
• Ensure compliance with client security requirements, regulatory obligations, and industry standards.
• Establish technology governance, policies, and standards supporting the secure management of firm information assets.
• Direct business continuity and disaster recovery planning to ensure organizational resilience.
• Oversee the firm's legal and business technology portfolio, including document management, practice management, financial systems, eDiscovery, knowledge management, client collaboration, and AI-enabled solutions.
• Partner with attorneys and administrative departments to identify, implement, and optimize technology solutions that enhance productivity, service delivery, and client outcomes.
• Evaluate and recommend innovative technologies that support the firm's strategic objectives.
• Establish and maintain data governance standards, information lifecycle policies, and controls.
• Promote data-driven decision-making through reporting, analytics, business intelligence, and performance metrics.
• Develop and manage IT operating and capital budgets.
• Evaluate technology investments and business cases.
• Negotiate and manage vendor relationships, software licensing, service agreements, and strategic partnerships.
• Lead, develop, and mentor a high-performing technology organization.
• Foster a culture of innovation, collaboration, accountability, and client service.
• Oversee workforce planning, succession planning, talent acquisition, performance management, and professional development.

Requirements

• Knowledge of AI governance, AI-enabled productivity tools, and responsible AI practices.
• Experience with cloud platforms and hybrid infrastructure environments.
• Strong understanding of cybersecurity frameworks, security operations, and risk management.
• Experience leading digital transformation and enterprise technology modernization initiatives.
• Ability to communicate technology strategy and business value to executive and nontechnical audiences.
• Experience with legal technology platforms, including document management, financial systems, eDiscovery, knowledge management, and practice management solutions.
• Strong experience managing vendors, contracts, and technology procurement.
• Advanced knowledge of Microsoft-based information systems, related components, and procedures.
• Strong knowledge of information technology standards and federal compliance requirements.
• Ability to stay current on specialized software, hardware options, and technology updates for practice groups and administrative departments.
• Advanced organizational and problem-solving skills, with the ability to manage competing priorities and deadlines.
• Strong interpersonal and client-service skills, with the ability to collaborate effectively with partners, attorneys, paralegals, administrative and support staff, vendors, and the information technology team.
• Project Management experience from concept to implementation.
• Demonstrated ability to develop and implement organization-wide technology strategies.
• Exceptional interpersonal skills including teamwork, facilitation, and contract negotiations.
• Written and oral communication skills in addition to planning and strong organizational skills.
• Demonstrated ability to lead change, manage competing priorities, and implement projects in a busy work environment.

Skills

• AI governance
• AI-enabled productivity tools
• Responsible AI practices
• Cloud platforms
• Hybrid infrastructure
• Cybersecurity frameworks
• Security operations
• Risk management
• Digital transformation
• Enterprise technology modernization
• Legal technology platforms
• Document management systems
• Financial systems
• eDiscovery
• Knowledge management
• Practice management solutions
• Vendor management
• Contract management
• Technology procurement
• Microsoft-based information systems
• Information technology standards
• Federal compliance requirements
• Organizational skills
• Problem-solving skills
• Interpersonal skills
• Client-service skills
• Teamwork
• Facilitation
• Contract negotiations
• Written communication
• Oral communication
• Planning skills

Location

• Rochester, NY

Work Type

• Full-time

Experience Level

• Senior-level
• Ten years of experience in information technology with prior leadership responsibilities

Education Level

• Bachelor’s degree in information technology, computer science, computer engineering, or related field of study

Salary/Compensations

• $170,000 - $250,000

Benefits

• Excellent benefits package

About the Company

• Harter Secrest & Emery is a full-service law firm founded in 1894, with offices in Rochester, Buffalo, Albany, Corning, and New York City. With over 125 lawyers, we offer the depth and breadth of legal talent and experience necessary to achieve exceptional results for our local, regional, and national clients.

Equal Opportunity

• HARTER SECREST & EMERY LLP IS COMMITTED TO THE POLICY OF EQUAL EMPLOYMENT OPPORTUNITY. THIS POLICY EXPRESSLY PROHIBITS DISCRIMINATION ON THE BASIS OF SEX, RACE, COLOR, RELIGION, CREED, NATIONAL ORIGIN, AGE, MARITAL STATUS, FAMILY STATUS, SEXUAL ORIENTATION, DISABILITY, GENETIC PREDISPOSITION OR CARRIER STATUS, DOMESTIC VIOLENCE VICTIM STATUS, CRIMINAL CONVICTION, VETERAN STATUS OR STATUS AS A MEMBER OF ANY OTHER PROTECTED GROUP OR ACTIVITY.