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About the Role
Smile City Dental is seeking a natural leader to be the operational heart of the practice. This role involves leading the team, optimizing workflows, and ensuring every patient experience reflects the clinic's values. It's ideal for someone who loves building strong teams, maintaining smooth clinic operations, and collaborating with administrative and clinical professionals.
Responsibilities
- Oversee scheduling, patient flow, and inventory management to keep the clinic running smoothly
- Manage, mentor, and support front desk staff to deliver exceptional customer service
- Develop and refine office policies to enhance efficiency and productivity
- Partner with clinical staff to optimize schedules, treatment planning, and overall workflow
- Ensure adherence to all regulatory protocols, infection control standards, and confidentiality requirements
- Address patient inquiries, concerns, and billing questions with professionalism and empathy
- Assist with patient retention and attraction initiatives
Requirements
- Previous experience in management or a related leadership role
- Strong leadership and communication abilities
- Exceptional organizational and multitasking skills
- Proficiency in dental software and office management systems
- A proactive, solutions-driven mindset
- A passion for creating a positive, high-performing team environment
Benefits
- Competitive compensation
- Comprehensive benefits package (health, dental, and RRSP contribution)
- Continuing education and professional development support
- A supportive, collaborative team environment
- Clear opportunities for career growth and advancement
About the Company
- Our clinic is known for its friendly team, supportive culture, and dedication to patient comfort and satisfaction.
- At Smile City Dental, we take pride in creating a positive work environment where dental professionals can grow, collaborate, and make a meaningful impact every day.
Equal Opportunity
- We are an Equal Opportunity Employer.
- We value diversity and are committed to creating an inclusive workplace that welcomes applicants from all backgrounds.
- We are an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
- If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.